The Dalles Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and post-surgical rehabilitation programs. However, families should be aware of reported inconsistencies in food quality and serious concerns regarding dementia care and medication management. We recommend asking management specifically about their dementia training protocols and how they monitor medication administration.
Google Reviews
Google Reviews
27 reviews on Google“The Dalles Health & Rehabilitation Center receives strong praise for its physical therapy and nursing care, particularly for post-surgical rehabilitation. However, families have raised serious concerns regarding inconsistent food quality, lapses in medication management, and a lack of specialized training for residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Strong support for post-surgical recovery
Concerns
- Inconsistent or poor food quality (mentioned by 2 reviewers)
- Inadequate care/training for dementia patients (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Since my loved one will be here for post-surgical recovery, could you walk me through how your therapy team coordinates with the nursing staff to ensure a smooth transition?
- 3I understand that nutrition is a big part of recovery; what steps are you taking to improve the variety and quality of the dining experience for residents?
- 4For residents with cognitive needs, what specific training or specialized programming do you have in place to ensure they feel engaged and secure?
- 5Could you explain the current protocols and double-check systems you have in place to ensure accuracy and safety in medication management?
- 6What does a typical day look like in terms of social activities and engagement opportunities for someone who is looking to stay active during their stay?
Personalized based on this facility's data
Key Review Excerpts
“My 94 year old mother broke her ankle requiring surgery. She was sent here for rehab and after two months of PT she was able to return to her apartment at The Springs. The staff was kind and caring. Her PT was excellent.”
“However, if your loved one has serious dementia, they are not prepared to deal with it. The Physical Therapist and the weekend male nurse have minimal skills to deal with a patient with dementia.”
“The class staff were awesome. Their food is the worst. Kitchen staff never get it right”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, indicating ongoing concerns about care quality. The facility has recurring issues with resident rights (including treatment with dignity and informed consent), basic care delivery, and medical record keeping. While most deficiencies show correction dates, the pattern of complaint-driven violations across multiple surveys suggests persistent problems that warrant careful evaluation during any visit.
Apr 27, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 20, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 17, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Oct 5, 2023Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 5, 2023Routine1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 15, 2022Routine18
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
The Dalles Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 41 (Best)
Ownership & Management
Owners
Pacific Northwest 12 Leased Operations Holdings LLC
Owner · Organization
The Dalles Snf Operations LLC
Owner · Organization
Ch Pnw 12 Holdings LLC
Owner (parent company) · Organization
Couve Financial Services LLC
Owner (parent company) · Organization
Couve Healthcare Consulting LLC
Owner (parent company) · Organization
Pnw 12 Opco Management LLC
Owner (parent company) · Organization
Pnw 12 Snf Consulting LLC
Owner (parent company) · Organization
Washington-Oregon Associates LLC
Owner (parent company) · Organization
Witzcorp Pnw 12 LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Spielman, Shimon
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit thedallescare.com
Medicare data downloads
Original nursing home datasets
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