Columbia Basin Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 9.0)
- High staff turnover (66%)
Below average in OR · Meets national RN staffing standard · Above recommended total nurse staffing · $58,220 in fines
What this means for your family
While the facility offers a clean environment and engaging activities, the recurring reports of severe understaffing and missing personal items are significant red flags. We strongly recommend that you visit during off-hours to observe response times for call lights and ask management specifically how they track and secure residents' personal belongings.
Google Reviews
Google Reviews
42 reviews on Google“Columbia Basin Care Facility receives highly polarized feedback, with some families praising the compassionate staff and engaging activities, while others report significant failures in basic care and communication. Frequent complaints involve chronic understaffing, difficulty reaching staff by phone, and the recurring loss of residents' personal belongings. While the facility is noted for its cleanliness and rehabilitation efforts, families should be aware of serious concerns regarding responsiveness and medication safety.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Engaging activities and crafts
- Friendly and welcoming frontline staff
- Effective rehabilitation therapy
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 4 reviewers)
- Difficulty reaching staff or administration via phone (mentioned by 4 reviewers)
- Loss or theft of residents' personal belongings and clothing (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some concerns regarding the security of personal belongings; what systems do you have in place to track and protect residents' clothing and personal items?
- 3With medication management being a high priority for our family, could you walk us through your process for ensuring accuracy and preventing errors during medication administration?
- 4We have heard great things about your activities and crafts program—could you share a few examples of how you keep residents engaged and active throughout the week?
- 5Communication is very important to us; what is the best way for family members to reach administration or nursing staff if we have urgent questions or concerns?
- 6Since the facility has had some recent health inspection findings, what specific steps is the leadership team taking to improve those areas and ensure the highest quality of care?
Personalized based on this facility's data
Key Review Excerpts
“It took usually an hour and a half to two hours to get someone to answer a call for assistance. He was supposed to keep drinking liquid but could not get someone to bring it.”
“We appreciate all the crafts, games, baking, gardening, activities and projects to keep residents busy and active and made to feel like they matter. I commend all staff for working hard even when they are under staffed.”
“CBC is not able to care for a patient’s possessions so why would one trust them to the care of a patient. My brother recently spent his final days at CBC as he dealt with terminal cancer. Upon his demise, CBC lost his wallet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about resident protection from abuse and accident hazards, with all issues reportedly corrected. The facility shows recurring problems across resident assessment and care planning, medication management, and safety/fire system maintenance, with many deficiencies repeating across multiple surveys. While the provider states corrections were made, the pattern of repeated violations in core care areas suggests persistent operational challenges that warrant careful consideration.
Feb 2, 2026Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Provide properly protected cooking facilities.
Feb 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 30, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 8, 2023Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Ownership & Operations
Who Operates This Facility
Columbia Basin Care Facility
nonprofit
Ownership & Management
Owners
Wasco County Nursing Care, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit colbasin.com
Medicare data downloads
Original nursing home datasets
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