Nursing HomeMedicaid

The Carrolton of Fayetteville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2461 Legion Road, South View · Fayetteville, NC 28306|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 31 Google reviews

(910) 424-9417 Directions

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What this means for your family

The Carrolton of Fayetteville offers a clean environment and a professional admissions team, which may be beneficial for initial placement. However, given the serious reports of neglect and hygiene issues, we strongly recommend visiting unannounced during off-hours to observe staff responsiveness and facility cleanliness firsthand.

Google Reviews

31 reviews on Google

“The Carrolton of Fayetteville receives polarized feedback, with some families praising the clean environment and helpful admissions staff, while others report serious concerns regarding neglect and poor communication. While some residents and their families appreciate the friendly atmosphere and rehab services, critics highlight issues with staff responsiveness, hygiene, and infection control protocols.”

Quality Themes

Tap a score for details

Strengths

Clean and bright facility environment
Helpful and professional admissions department
Effective post-surgery rehab support
Friendly and caring nursing staff

Concerns

Neglect and slow response times for basic patient needs (mentioned by 2 reviewers)
Unpleasant odors and hygiene issues (mentioned by 2 reviewers)
Poor communication and lack of staff availability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
2I noticed some feedback regarding facility hygiene; could you walk me through your daily cleaning schedule and how you manage odor control in the resident wings?
3Communication is very important to our family; what is the standard process for keeping us updated on our loved one's daily health status and any changes in their care plan?
4Since the facility has a strong reputation for post-surgery rehab, how do you transition that same level of attentive care to long-term residents who may need more daily support?
5What does a typical day look like for residents here, and how do you encourage participation in activities for those who might be less mobile?
6In the event of a medical emergency, what is your process for notifying family members, and how do you coordinate with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“The place was clean & bright. The staff cares for their residents. You could see the interactions.”

Rehab patient · 2025★★★★☆

“My sister is at this facility and she is happy and says they are taking good care of her. Her pain medication is scheduled, the staff is good to her and the place looks clean.”

Long-term resident's family · 2025★★★★★

“they don't care about their patients most of the staff is lazy and don't want to do their jobs at all. they lie with confidence to your face and with a smile on at that.”

Family member · 2025★☆☆☆☆

Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.24hrs

32%

Registered nurses for medical care

Total Nursing

3.32hrs

81%

All nurses + aides combined

Staff Turnover

43%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility40.4%

Worse than Avg

Here

40.4%

93.4%

91.7%

Cumberland

88.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility45.5%

Worse than Avg

Here

45.5%

95.5%

94.1%

Cumberland

93.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

14.4%

16.4%

Cumberland

18.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

12.1%

5.4%

Cumberland

13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.4%

Better than Avg

Here

10.4%

15.3%

20.2%

Cumberland

19.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.8%

Worse than Avg

Here

26.8%

19.4%

21.0%

Cumberland

25.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility8.4%

Worse than Avg

Here

8.4%

79.8%

78.1%

Cumberland

72.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility13.3%

Worse than Avg

Here

13.3%

81.8%

80.1%

Cumberland

72.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.2%

Worse than Avg

Here

2.2%

1.6%

1.5%

Cumberland

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (5.6)

9 complaint-triggered

Multiple families have filed complaints triggering investigations at this facility, with recurring issues in resident protection, medication management, and care planning. Recent deficiencies include failures to properly notify families of resident incidents and protect residents from financial exploitation. While most violations have been corrected, the pattern of complaint-driven surveys suggests ongoing concerns about resident safety and care quality that families should investigate thoroughly before placement.

Sep 12, 2025Routine4 findings

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Jun 14, 2024Routine6 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 14, 2024Complaint1 finding

0580Minimal · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 4, 2024Complaint1 finding

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 25, 2024Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 2, 2024Complaint2 findings

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Carrolton of Fayetteville

Organization Type

for profit

Chain Affiliation

Chain Name

Carrolton Nursing Homes

Chain Size

6 facilities nationwide

Chain avg rating: 2.0/5 · Rank 2 of 6

Ownership & Management

Owners

C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr

Owner · Organization

50%

Figlewski, Deborah

Owner

13%

Powell, Earl

Owner

13%

Powell, John

Owner

13%

Russell, Denise

Owner

13%

Key personnel

Carrolton Facility Management, LLCManagerKhurana, RajeshManagerRoberson, CarrolManagerRozier, SonyaManagerCarrolton Facility Management, LLCAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(910) 424-9417

2461 Legion Road

Fayetteville, NC 28306

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

31 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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