Park Manor of Conroe
Strong Medicare quality ratings; families often praise compassionate and dedicated individual caregivers. Still worth an in-person visit.
based on 140 Google reviews
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What this means for your family
This facility offers excellent physical therapy and has several standout caregivers who provide exceptional compassion. However, families must be extremely vigilant regarding weekend staffing and medication accuracy, as multiple reports indicate significant lapses in care during these times.
Google Reviews
Google Reviews
140 reviews on Google“Families considering Park Manor of Conroe will find a highly polarized environment. While many reviewers praise specific staff members for being exceptionally compassionate and highlight the effectiveness of the physical therapy department, there are significant, recurring reports of neglect, slow response times to call lights, and inadequate staffing on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated individual caregivers
- Effective physical therapy and rehabilitation services
- Friendly and welcoming administrative/admissions staff
- Engaging resident activities and holiday events
Concerns
- Slow response times to call lights and patient needs (mentioned by 6 reviewers)
- Understaffing, particularly during weekends and night shifts (mentioned by 4 reviewers)
- Issues with medication management and administration errors (mentioned by 3 reviewers)
- Inconsistent cleanliness and unpleasant odors (mentioned by 3 reviewers)
- Inconsistent quality of food and meal timing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
The owner uses highly personalized, warm responses for 5-star reviews, often addressing the reviewer by name and acknowledging specific staff members. For negative reviews, the owner follows a consistent template of acknowledging concerns and providing a direct contact person and phone number to move the conversation offline.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate caregivers here; how do you ensure that same level of personal care is maintained during the night shifts and over the weekends?
- 2Since we know the administrative team is very welcoming, could you walk us through the specific process for how medications are double-checked and administered to ensure accuracy?
- 3What steps are being taken to ensure that call lights are answered promptly, especially during the busier times of the day?
- 4We would love to hear more about the holiday events and resident activities—how do you involve residents in planning these special moments?
- 5Could you tell us about your cleaning schedule and how you maintain a fresh, pleasant environment in the resident rooms and common areas?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“I ended up staying at Park Manor for a little over a month after my hip replacement at the VA went Staph. Once I arrived, I was met by a bunch of very friendly staff that explained everything to me including my isolation while I was on my IV antibiotics.”
“The caring staff at Park Manor worked with her with compassion and today she is walking with a walker and speaking clearly.”
“My husband & I dropped by to visit a friend. We sat in the lobby & observed while the phone line rang for over 20 minutes. Two receptionists were at the desk. Neither attempted to answer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Manor of Conroe shows concerning patterns with families filing complaints that triggered 4 deficiency citations, primarily involving food service and medication management issues. The facility has recurring problems with dietary services across multiple surveys, including food temperature, sourcing, and accommodating resident allergies. While most deficiencies have correction dates, the pattern of complaint-driven citations suggests ongoing care quality concerns that families should investigate during visits.
Nov 25, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 29, 2025Routine1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 5, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 5, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 27, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Federal Penalties
Fine
Sep 5, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF CONROE, LLC
CRYSTAL QUINTERO
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 7 of 31 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit parkmanor-conroe.com
Medicare data downloads
Original nursing home datasets
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