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Strong Medicare quality ratings; public reviewers often praise compassionate and dedicated individual caregivers. Still worth an in-person visit.
based on 149 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Park Manor of Conroe has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and dedicated individual caregivers and effective physical therapy and rehabilitation services. Review the component ratings and current source records before deciding.
Families considering Park Manor of Conroe will find a highly polarized environment. While many reviewers praise specific staff members for being exceptionally compassionate and highlight the effectiveness of the physical therapy department, there are significant, recurring reports of neglect, slow response times to call lights, and inadequate staffing on weekends.
Quality Themes
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Concerns
Rating Trends
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Distribution · 155 analyzed
The owner uses highly personalized, warm responses for 5-star reviews, often addressing the reviewer by name and acknowledging specific staff members. For negative reviews, the owner follows a consistent template of acknowledging concerns and providing a direct contact person and phone number to move the conversation offline.
Personalized based on this facility's data
Key Review Excerpts
“The caring staff at Park Manor worked with her with compassion and today she is walking with a walker and speaking clearly.”
“My husband & I dropped by to visit a friend. We sat in the lobby & observed while the phone line rang for over 20 minutes. Two receptionists were at the desk. Neither attempted to answer.”
“The therapy department is great. But the meals are always late usually. But the main problem I had Was with the CNA’s, a lot of them just don’t have a great attitude.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Park Manor of Conroe shows concerning patterns with families filing complaints that triggered 4 deficiency citations, primarily involving food service and medication management issues. The facility has recurring problems with dietary services across multiple surveys, including food temperature, sourcing, and accommodating resident allergies. While most deficiencies have correction dates, the pattern of complaint-driven citations suggests ongoing care quality concerns that families should investigate during visits.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Federal Penalties
Fine
Sep 5, 2024
$13,627
Winniestowell Hospital District
for profit
HMG PARK MANOR OF CONROE, LLC
CRYSTAL QUINTERO
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
149 reviews from families & visitors
Official Website
Visit parkmanor-conroe.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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