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Nursing HomeMedicaid

The Bradford at Brookside

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

301 West Park Drive, Livingston, TX 77351125 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 280 Google reviews

5
4
3
2
1
The Bradford at Brookside Nursing Home in Livingston, TX — Street View
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What this means for your family

The facility excels in cleanliness and has a highly praised therapy and nursing team for rehabilitation. However, families must be extremely vigilant regarding medication management and nighttime responsiveness, as there are documented instances of serious medical oversight and communication failures.

Google Reviews

Google Reviews

280 reviews analyzed
The Bradford at Brookside is highly regarded by many families for its clean, beautiful facility and a staff that many describe as compassionate and professional. However, there are serious, critical allegations regarding medical negligence, failure to communicate deaths, and medication mishandling that families must investigate thoroughly. While many praise the rehabilitation and nursing teams, some reviewers report significant issues with food quality and responsiveness to call buttons during night shifts.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities5.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and friendly nursing staff
  • Effective rehabilitation and therapy services
  • Welcoming and professional administration

Concerns

  • Serious allegations of medical negligence and lack of urgency in emergencies (mentioned by 2 reviewers)
  • Failure to notify families of resident deaths in a timely manner
  • Issues with food quality, including cold or raw food and lack of dietary variety (mentioned by 3 reviewers)
  • Slow response times to call buttons during night/after-midnight shifts (mentioned by 2 reviewers)
  • Mishandling of medications or lost pharmacy items

Rating Trends

Tap a year to see what changed

2344.82024(68)4.72025(131)3.72026(12)

Distribution

5
173
4
16
3
1
2
1
1
9
63 reviews posted between Jul 10, 2025Jul 11, 2025 · 56 were 5-star
50 reviews posted between Jul 17, 2024Jul 19, 2024 · 44 were 5-star
34 reviews posted between Feb 14, 2025Feb 15, 2025 · 29 were 5-star

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on a small set of repetitive templates for positive reviews, often failing to acknowledge the specific content of the review. While they attempt to address negative feedback with professional language or requests for further contact, the overall pattern is highly automated.

Questions for Your Tour

  • 1It is wonderful to see how much the administration engages with the community through your review responses; how do you typically communicate important updates or changes in care to families?
  • 2We noticed many people praise the cleanliness of the facility, but could you tell us more about how the dining experience is managed, specifically regarding food temperature and dietary variety?
  • 3With the focus on rehabilitation being a strength here, how do you coordinate therapy schedules to ensure residents are getting the most out of their sessions?
  • 4How does the nursing team manage call button responses and resident needs during the overnight shifts to ensure everyone is attended to promptly?
  • 5What specific protocols are in place for medication management and pharmacy deliveries to ensure accuracy and prevent any lost items?
  • 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate process for notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The Bradford is one of the cleanest nursing homes that I have seen, the personnel working there are very respectful and knowledgeable.

Rehab patient · 2025★★★★★

My Mom was at The Bradford after a serious fall with a brain injury for 9 months and everyone there were very nice to her. The staff called her Nana and treated her like family.

Long-term resident's family · 2024★★★★

If no stars was an option is what I would have chosen. My mother was dealing with sickness for weeks and they showed no concern. We had to call an ambulance for her.

Long-term resident's family · 2024☆☆☆☆
Source: 280 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
38%
Registered nurses for medical care
Total Nursing
3.30hrs
81%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Polk
3.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.5%
TX
18.4%
Polk
21.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
19.4%
TX
14.2%
Polk
19.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Polk
96.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.7%
Mixed vs Avgs
Here
14.7%
US
15.4%
TX
9.4%
Polk
11.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Polk
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Polk
83.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Polk
90.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
TX
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
5 complaint-triggered

Families have filed complaints leading to citations for resident abuse protection failures and pressure ulcer care issues, signaling serious care concerns. The facility shows recurring problems with resident rights, medication management, and respiratory care across multiple surveys from 2023 to 2025. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges that warrant careful consideration.

Aug 27, 2025Routine
8
0850ModerateCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760MinorCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 27, 2025Complaint
1
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

May 21, 2025Complaint
3
0557MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 28, 2025Complaint
1
0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Jul 24, 2024Routine
7
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0802MinorCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Jun 14, 2023Routine
12
0553ModerateCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0561ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0825MinorCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hamilton County Hospital District

Organization Type

for profit

Management Company

LIVINGSTON HEALTH CARE CENTER LTD CO

Administrator

JEREMY KLINKER

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 9 of 37

Ownership & Management

Owners

Tyler County Hospital District

Owner · Organization

100%

Key personnel

Williams, SondraOfficer / DirectorLivingston Health Care Center Ltd. Co.ManagerMedina, VictorManagerLivingston Health Care Center Ltd. Co.Adp of the SnfMedina, VictorAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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