The Bradford at Brookside
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 280 Google reviews

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What this means for your family
The facility excels in cleanliness and has a highly praised therapy and nursing team for rehabilitation. However, families must be extremely vigilant regarding medication management and nighttime responsiveness, as there are documented instances of serious medical oversight and communication failures.
Google Reviews
Google Reviews
280 reviews analyzed“The Bradford at Brookside is highly regarded by many families for its clean, beautiful facility and a staff that many describe as compassionate and professional. However, there are serious, critical allegations regarding medical negligence, failure to communicate deaths, and medication mishandling that families must investigate thoroughly. While many praise the rehabilitation and nursing teams, some reviewers report significant issues with food quality and responsiveness to call buttons during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly nursing staff
- Effective rehabilitation and therapy services
- Welcoming and professional administration
Concerns
- Serious allegations of medical negligence and lack of urgency in emergencies (mentioned by 2 reviewers)
- Failure to notify families of resident deaths in a timely manner
- Issues with food quality, including cold or raw food and lack of dietary variety (mentioned by 3 reviewers)
- Slow response times to call buttons during night/after-midnight shifts (mentioned by 2 reviewers)
- Mishandling of medications or lost pharmacy items
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for positive reviews, often failing to acknowledge the specific content of the review. While they attempt to address negative feedback with professional language or requests for further contact, the overall pattern is highly automated.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how do you typically communicate important updates or changes in care to families?
- 2We noticed many people praise the cleanliness of the facility, but could you tell us more about how the dining experience is managed, specifically regarding food temperature and dietary variety?
- 3With the focus on rehabilitation being a strength here, how do you coordinate therapy schedules to ensure residents are getting the most out of their sessions?
- 4How does the nursing team manage call button responses and resident needs during the overnight shifts to ensure everyone is attended to promptly?
- 5What specific protocols are in place for medication management and pharmacy deliveries to ensure accuracy and prevent any lost items?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate process for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Bradford is one of the cleanest nursing homes that I have seen, the personnel working there are very respectful and knowledgeable.”
“My Mom was at The Bradford after a serious fall with a brain injury for 9 months and everyone there were very nice to her. The staff called her Nana and treated her like family.”
“If no stars was an option is what I would have chosen. My mother was dealing with sickness for weeks and they showed no concern. We had to call an ambulance for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to citations for resident abuse protection failures and pressure ulcer care issues, signaling serious care concerns. The facility shows recurring problems with resident rights, medication management, and respiratory care across multiple surveys from 2023 to 2025. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges that warrant careful consideration.
Aug 27, 2025Routine8
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 21, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jul 24, 2024Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Jun 14, 2023Routine12
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
LIVINGSTON HEALTH CARE CENTER LTD CO
JEREMY KLINKER
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 37
Ownership & Management
Owners
Tyler County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
280 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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