Pine Ridge Health Care Llp
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and excellent dining options. However, families should be proactive in establishing communication protocols, as some residents may have limited phone access in their rooms, and you should closely monitor any changes in physical condition during night shifts.
Google Reviews
Google Reviews
25 reviews analyzed“Families can expect a highly compassionate staff that often treats residents like family, with specific praise for nurses and aides. While many reviewers highlight excellent food and a clean environment, there are serious allegations regarding communication barriers and a lack of oversight during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality, tasty meal services
- Clean and well-maintained facility
- Engaging resident activities and entertainment
Concerns
- Difficulty communicating with residents due to lack of room phones
- Unexplained injuries/falls occurring during night shifts
- Unprofessional staff communication/bedside manner
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing reviewers by name and acknowledging specific staff members mentioned. For negative reviews, they use professional, templated language to apologize and invite further communication.
Questions for Your Tour
- 1We've heard great things about the meal services here; could you tell us more about how the menus are planned and if there are options for specific dietary needs?
- 2Since we want to stay closely connected with our loved one, what is the best way for us to communicate with them in their room, and are there any tools like room phones available?
- 3Could you walk us through your protocols for monitoring residents during the night shift to ensure they are safe and to prevent any unexpected falls?
- 4We noticed the facility is very well-maintained; what kind of daily activities or entertainment are scheduled to keep the residents engaged and social?
- 5How does the nursing team handle communication with family members if there is a change in a resident's condition or a medical concern arises?
- 6We appreciate how much the management engages with feedback; how does the staff work on maintaining a high standard of bedside manner and professional communication with families?
Personalized based on this facility's data
Key Review Excerpts
“My sister spent the last 4 years of her life there. It became her home and all of the employees became a part of her family.”
“Staff was awesome, especially Angel and Cheryl. Very helpful all the way around. Facility while not new was very clean and well kept.”
“She liked how much access to food she had here, and healthy food to boot. The staff was good to her in private, not just in front of us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Ridge has an ongoing pattern of deficiencies across multiple care areas, with families filing complaints that led to findings regarding abuse prevention policies and medical records management. The facility shows recurring issues with fire safety systems, quality of care, and infection control that persist across surveys from 2023 to 2025, suggesting systemic challenges despite reported corrections.
Mar 26, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 14, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 1, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 11, 2023Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Pine Ridge Health Care Llp
for profit
ANGELINA PANTEL
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit pineridgellp.com
Medicare data downloads
Original nursing home datasets
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