Public Google reviewers rate this highly and often mention compassionate and dedicated caregiving staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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Public Google reviewers rate The Birches of Lehigh Valley highly. Reviewers highlight: compassionate and dedicated caregiving staff, clean, modern, and bright facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Birches of Lehigh Valley is highly regarded for its beautiful, clean facility and a staff that many families describe as compassionate and attentive, particularly during hospice or dementia care. However, some recent reviewers have raised serious concerns regarding high staff turnover and a decline in the quality of care and communication compared to the facility's opening period.
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Distribution · 28 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“The staff provided outstanding care for my grandmother during her time there, especially as she transitioned to hospice. They were attentive, gentle, and incredibly supportive, not only to her but to our entire family.”
“It took a little time to get my husband settled due his dementia, but with care coordination by the wonderful nursing team, I now feel relieved that additional support services are available.”
“Things started out so amazing here for the first 5 months when they opened. After that they started to experience turnover and lost so many incredible key staff members, and things have gone down hill.”
Source: PA State Licensing Agency
Key Findings
Between 2024 and 2026, The Birches of Lehigh Valley underwent 18 inspections, resulting in 6 clean reports and 27 violations. Identified issues included concerns regarding fire safety, improper storage of materials, and lapses in medication documentation and emergency labeling.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
A resident's blood glucose reading was not noted on the medication administration record, and some readings in the glucometer were not found in the records.
The medication administration record did not include the initials of the staff person who administered a PRN medication.
Prescribed twice-daily blood sugar checks for a resident were not completed.
The first aid kit in the resident transportation vehicle was missing a thermometer.
Criminal history checks and hiring policies were not in accordance with the Older Adult Protective Services Act.
The written notification to the local fire department lacked current bedroom locations, evacuation assistance needs, and resident mobility census.
Discrepancies were noted between the resident's controlled substance record and the Narcotic Destruction Log regarding the number of pills remaining and destroyed.
A resident's medication administration record was initialed to indicate medication was taken before the resident actually received it, as the resident subsequently refused the dose.
The resident-home contract for Resident #1 was not signed by the resident or payor.
The resident-home contract for Resident #7 was not signed by the resident or payor.
No deficiencies are reported in this inspection record.
The facility failed to properly document a resident's needs on the preadmission screening form, resulting in inadequate supervision that allowed a resident to wander from the facility.
The Birches of Lehigh Opco LLC
for profit
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