Northampton Post Acute
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 364 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and dedicated nursing staff, making it a strong option for short-term rehab. However, families should be vigilant regarding call-button response times and dietary adherence; we recommend visiting frequently to ensure your loved one's specific needs are being met, especially if they transition to long-term care.
Google Reviews
Google Reviews
364 reviews on Google“Northampton Post Acute receives high praise for its cleanliness and the dedication of specific nursing staff, particularly a nurse named Lulu who is frequently cited for her compassionate care. However, families report significant concerns regarding inconsistent response times for call buttons, poor food quality, and occasional lapses in medical management or communication during transitions to long-term care. While many patients have successful rehab experiences, others have reported serious safety incidents and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, attentive nursing staff
- Effective physical and occupational therapy
- Welcoming and professional atmosphere
Concerns
- Slow response times to call buttons (mentioned by 6 reviewers)
- Poor food quality and inappropriate dietary choices (mentioned by 6 reviewers)
- Inconsistent staffing or neglect in long-term care (mentioned by 4 reviewers)
- Medication management and reordering errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned challenges with call button response times; what is your current protocol for ensuring residents receive timely assistance when they need it?
- 2With the dining experience being an area you are looking to improve, could you walk me through how you handle specific dietary requirements and how residents can provide feedback on their meals?
- 3Given that medication management is a priority, what systems do you have in place to ensure accuracy and prevent errors during the daily administration process?
- 4How does your team ensure consistent, high-quality care for long-term residents, especially during shift changes or busier times of the day?
- 5I saw that you have a very active therapy department; what kind of daily social or recreational activities are available to help residents stay engaged outside of their therapy sessions?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your process for communicating updates and care plans to the family?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is very attentive and the highlight of Mom's day is her visits from Lulu. She always has a great story to tell and makes my Mom laugh which does her soul good.”
“My mother did great here in short term but they moved her to long term and since then she has become an invalid!!!! She used to be able to get around with a walker now they stopped physical therapy and she is in a wheelchair at all times.”
“I would like to thank the entire team of caregivers at this rehab facility especially Junette and Tracy who went above the call of duty. They took real good care of me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northampton Post Acute has ongoing concerns with quality of care across multiple surveys, with families filing at least one complaint about food service. The facility shows persistent issues in three main areas: quality of care (including mobility, incontinence care, and nutrition), dietary services (food safety and accommodation of preferences), and fire safety systems. While all deficiencies have correction dates, the pattern suggests systemic challenges that warrant careful evaluation during visits.
Apr 25, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 25, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 31, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 18, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Northampton Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 80
Ownership & Management
Owners
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Northampton Operator Holdings LLC
Owner · Organization
Lineage Holdings LLC
Owner (parent company) · Organization
Quinto Lineage LLC
Owner (parent company) · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
364 reviews from families & visitors
Official Website
Visit northamptonpostacute.com
Medicare data downloads
Original nursing home datasets
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