The Avenues Transitional Care Center
Strong Medicare quality ratings; families often praise compassionate frontline caregivers. Still worth an in-person visit.
based on 28 Google reviews

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What this means for your family
This facility offers a beautiful environment and exceptional frontline caregivers who treat residents like family. However, families should be cautious regarding management and nursing coordination, as multiple reviewers have reported significant difficulties in managing care as a resident's needs increase.
Google Reviews
Google Reviews
28 reviews on Google“Families often praise the facility for its beautiful, clean environment and the compassionate, family-like treatment provided by frontline caregivers. However, significant concerns exist regarding management responsiveness and the difficulty of coordinating care for residents with increasing medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate frontline caregivers
- Beautiful and clean environment
- High-quality dining options
- Smooth transition/move-in assistance
Concerns
- Difficulties with management and nursing coordination (mentioned by 2 reviewers)
- Staffing shortages affecting hygiene and care
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner uses highly templated responses for simple star ratings but provides personalized, empathetic, and professional replies to reviews containing text. They demonstrate a strong commitment to addressing negative feedback by offering direct contact information and expressing a desire to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your frontline caregivers; how do you ensure that this level of care remains consistent across all shifts?
- 2Since the move-in process is known for being so smooth here, what kind of support can we expect to help our loved one settle into their new room?
- 3How does the nursing team coordinate with the management team to ensure that medical updates and care plan changes are communicated clearly to families?
- 4We noticed the dining options are a highlight for many residents; could you tell us more about how much input residents have in their daily meal choices?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating immediate care?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The team at Ivy Golden Gate went above and beyond for my client, treating them like family. Suzanne, the sales director, even went to their home to help pack and transfer medications - a level of service you don't always come accross.”
“The individual caregivers were wonderful, but management, the nurses, and med techs were impossible to work with.”
“Since we have moved our family member into this facility in 2018/2019, it has been a nightmare trying to coordinate her care or have the appropriate supportive services that we had hoped she would be provided”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 48 deficiencies across six surveys, including three complaint-triggered inspections where families reported problems with accident prevention and care planning. The most recurring issues involve fire safety systems, medication management, and building safety compliance. While all deficiencies show correction dates, the repeated violations across multiple surveys in the same areas (particularly fire safety equipment and building codes) suggest ongoing compliance challenges that families should discuss during visits.
Oct 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 24, 2025Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 21, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 26, 2024Routine12
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Apr 5, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2021Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Oct 2, 2025
$12,685
Ownership & Operations
Who Operates This Facility
The Avenues Transitional Care Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 19 of 34
Ownership & Management
Owners
Asjk LLC
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Sequoia Healthcare Group LLC
Owner (parent company) · Organization
Skbm II LLC
Owner (parent company) · Organization
Skbm LLC
Owner (parent company) · Organization
Bradshaw, Jeffrey
Owner (parent company)
Bradshaw, Peter
Owner (parent company)
Brady, Vern
Owner (parent company)
Case, Ryan
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
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