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Assisted Living

Buena Vista Manor House

Families consistently rate this highly — reviewers highlight beautiful gardens and scenic city views. Schedule a visit to confirm the fit.

399 Buena Vista East, Buena Vista · San Francisco, CA 9411787 bedsLicensed & Active
Google rating
4.1/5

based on 17 Google reviews

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Buena Vista Manor House Assisted Living in San Francisco, CA — Street View
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What this means for your family

This facility offers a beautiful, garden-filled environment with excellent daily activities and a caring caregiving staff. However, families should exercise caution and perform their own direct vetting of the Executive Director, as recent reports indicate unprofessional and hostile communication from leadership.

Google Reviews

Google Reviews

17 reviews on Google
Families often praise the facility for its beautiful grounds, including a lovely garden and spectacular city views, alongside a caring and professional staff. However, there are significant concerns regarding the conduct of the Executive Director, with multiple reviewers describing him as rude or hostile during professional and personal inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivities9.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Beautiful gardens and scenic city views
  • Caring and professional caregiving staff
  • Engaging daily activities including music and exercise
  • Inviting and well-maintained common areas

Concerns

  • Hostile or rude behavior from the Executive Director (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(2)5.02.0'21(4)5.05.0'23(4)4.83.0'25(4)1.0'26(2)

Distribution · 34 analyzed

5
24
4
2
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2
2
0
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6

How They Respond to Reviews

94%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details from the text. For negative reviews, they maintain a professional, non-defensive tone and invite direct communication to resolve issues.

Questions for Your Tour

  • 1We've heard wonderful things about the beautiful gardens and city views here; how often are residents encouraged to spend time in those outdoor spaces?
  • 2With the engaging music and exercise programs mentioned by others, how can a new resident get involved in daily activities right away?
  • 3Since the management team is so active in responding to feedback, what is the best way for our family to stay in regular contact with the administration regarding our loved one's care?
  • 4How does the staff handle communication regarding changes in a resident's daily needs or health status to ensure the family is always in the loop?
  • 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care and family notification?
  • 6How does the leadership team work with the caregiving staff to maintain the professional and caring environment that people enjoy here?

Personalized based on this facility's data


Key Review Excerpts

They have a variety of activities each day from bingo, movies, exercise routines, guest artists playing piano and much more to keep folks entertained and busy.

Neighbor of a resident · 2024★★★★★

The staff here is really caring and it's a family run business, and operated with an attention to detail and humanness unlike a large corporate conglomerate

Family member of a resident · 2022★★★★★

Buena Vista Manor House is a godsend for our brother, Jerry, and family. He is cared for with great kindness in a warm and cozy environment.

Family member of a resident · 2023★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

17total
2 Type A— immediate health risk
5 Type B— non-compliance
Clean record— no deficiencies found
Jan 29, 2026Other
Clean

The inspection was a Case Management visit following a self-reported incident involving residents and staff. One deficiency was cited regarding the personal rights of residents, specifically concerning the dignity afforded during interactions with staff. This is classified as a Type B deficiency, requiring corrective action to ensure all residents are treated with dignity.

Dec 24, 2025Other
Clean

The facility underwent a case management visit regarding an elopement incident that occurred on 12/22/2025. The report notes that the Licensee followed emergency and elopement policies, and no deficiencies were cited during this visit. The visit concluded with an exit interview and review of the report with facility representatives.

Oct 28, 2025Inspection
Clean

The facility underwent an unannounced Annual Required inspection. The Licensing Program Analyst reported that the facility was clean, and all inspected areas, including bedrooms, common areas, kitchen, and food storage, were found to be compliant. No deficiencies were cited during the inspection.

Sep 2, 2025Other
Clean

The unannounced case management visit identified significant deficiencies related to resident supervision. Specifically, the facility failed to ensure that a resident could not leave the premises unassisted, which poses an immediate risk to the resident's health and safety. Corrective action is required to ensure proper supervision protocols are in place.

Jul 9, 2025Complaint
Clean

This report details a complaint investigation regarding a resident falling off a bed. The investigation found that the allegation was unsubstantiated due to a lack of corroborating evidence. No deficiencies were cited in this report.

Jul 9, 2025Other
Clean

This report details a complaint investigation regarding a resident falling off a bed. The investigation found that the allegation was unsubstantiated due to a lack of corroborating evidence. No deficiencies were cited in this report.

Oct 25, 2024Inspection
Clean

The unannounced Annual Required inspection found the facility generally clean, well-stocked, and with staff demonstrating good engagement practices. However, the inspection noted a technical violation regarding the need for updated appraisals for four out of five residents. The facility was required to submit several documents by a specified date.

Jun 20, 2023Other
Clean

The unannounced Case Management visit found the facility to be generally clean and tidy. The evaluator noted sufficient staff training records, adequate PPE supply, and proper temperatures in the kitchen storage room. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Buena Vista Associates(a Limited Partnership)

Administrator

ANGELINA GUZMAN

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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