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Assisted Living

The Arbors at Hauppauge

Limited public data on The Arbors at Hauppauge. Call, tour, and ask to meet current residents' families — your own impression matters most.

1740 Express Drive South, Hauppauge, NY 11788200 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
3.9/5

based on 41 Google reviews

5
4
3
2
1

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What this means for your family

The Arbors is a vibrant community with excellent social programming, making it a strong candidate for independent or assisted living residents who value an active lifestyle. However, families of individuals with dementia should exercise extreme caution and look elsewhere, as multiple reviewers have highlighted a lack of specialized training and compassionate care for memory-impaired residents.

Google Reviews

Google Reviews

41 reviews on Google
The Arbors at Hauppauge receives significant praise for its vibrant social atmosphere, diverse daily activities, and a generally warm, attentive staff that helps new residents settle in. However, families of residents with dementia or complex memory needs have reported significant concerns regarding the facility's ability to provide appropriate, compassionate care for those specific conditions. While many families find the environment nurturing and clean, others have expressed frustration with administrative responsiveness and perceived neglect during challenging situations.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean7.0Activities10.0Meds5.0Memory2.0Comms4.0Value6.0

Strengths

  • Engaging daily activities and social programs
  • Warm and welcoming staff
  • Clean and well-maintained common areas
  • Effective transition and move-in support

Concerns

  • Inadequate care and expertise for memory care/dementia residents (mentioned by 3 reviewers)
  • Poor administrative responsiveness and lack of accountability (mentioned by 3 reviewers)
  • Staff professionalism and perceived lack of compassion (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(6)'21(2)'23(3)'25(8)'26(3)

Distribution · 42 analyzed

5
28
4
3
3
1
2
0
1
10

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the social programs here; could you walk us through what a typical day of activities looks like for the residents?
  • 2Since we want to ensure a smooth move-in, could you tell us more about the specific support you provide to help new residents and their families transition into the community?
  • 3What specific training and specialized expertise does your team have for residents who may require more intensive memory care or dementia support?
  • 4How does the administration ensure that families are kept consistently informed and that any concerns or questions we have are addressed promptly?
  • 5In the event of a medical emergency during the night or over the weekend, what is the protocol for getting immediate care and notifying the family?
  • 6We noticed the common areas look very well-maintained; how does the facility manage daily cleaning and upkeep to keep the environment comfortable for everyone?

Personalized based on this facility's data


Key Review Excerpts

The Arbors has provided a nurturing, caring environment for my mother. The diverse programs offered each day keeps her engaged and socially active.

Long-term resident's family · 2025★★★★★

I should have read the reviews about their incompetence with dealing with people with Dementia / memory issues. This place is wonderful if your loved one does not need memory care.

Memory care family member · 2024★★★★★

My dad enjoys the food so much he's told me he often tells them, 'Surprise me', when they take his order.

Long-term resident's family · 2024☆☆☆☆
Source: 41 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

7total
6deficiencies

Key Findings

6 violations from 7 inspections

Nov 20, 2025Complaint
487.5 (f) (14)

Resident protections

487.8 (d) (5-7)

Food service

487.7 (f) (5)

Resident services

487.7 (e) (2)

Resident services

1001.8 (f) (1)-(2) (i-ii)

Consumer and resident protections.

Nov 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 25, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 22, 2024Routine
CleanReport

No deficiencies found during this inspection.

Dec 15, 2023Other
487.10 (e) (2)

Records and reports

Jul 20, 2022Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arcadia Management, INC.

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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