Ross Center for Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 168 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and hands-on management team, making it a strong contender for post-surgical rehab. However, you must be vigilant regarding medication management and room hygiene. We strongly recommend scheduling unannounced visits and speaking directly with the nursing supervisor about your loved one's specific care plan.
Google Reviews
Google Reviews
168 reviews on Google“Ross Center for Nursing and Rehabilitation receives a high volume of positive reviews from families praising the compassionate staff, effective physical therapy, and the facility's overall cleanliness. However, there is a persistent pattern of negative feedback from some families who report concerns regarding medication management, hygiene, and instances of inattentive care. Families considering this facility should look closely at the specific unit where their loved one will reside, as experiences appear to vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Visible and accessible management team
- Clean and well-maintained environment
Concerns
- Medication errors and delays (mentioned by 4 reviewers)
- Facility cleanliness and odors (mentioned by 5 reviewers)
- Inattentive or rude staff behavior (mentioned by 4 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the management team is very active and responsive to feedback; how do you typically involve families in discussions about facility improvements?
- 2The therapy services here have such a great reputation; could you tell us more about how the physical and occupational therapists work with residents on their daily mobility goals?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4Could you describe the dining experience, including how much input residents have on the menu and how you ensure meal quality stays high?
- 5How does the nursing staff manage resident care and monitoring during the overnight hours or in the event of a medical emergency?
- 6What kind of daily activities or social outings are organized to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is clearly skilled and friendly. I felt such relief knowing my loved one is in such good hands with experienced staff who really care and are visibly dedicated.”
“The owners are hands-on with their business, they visit the patients in their rooms and request feedback. They also have an open door policy at their office, where you can stop by and share your concerns.”
“My father’s condition has deteriorated since day one. As a family we have addressed several complaints and all we get are apologies with zero improvements. List of issues are horrible miscommunication of planning doctor visits, lack of supplies, poor room conditions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, including concerns about unreported abuse or neglect that remains under correction. The facility shows recurring issues with resident rights protections, safety equipment maintenance, and fire safety systems across multiple years. Most deficiencies appear to be corrected after identification, but the pattern of safety and reporting problems, particularly the ongoing abuse reporting issue, warrants careful consideration during visits.
Jan 20, 2026Routine10
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 17, 2025Complaint3
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 1, 2024Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 6, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Oct 6, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Ross Center for Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Ssny Holdco LLC
Owner · Organization
Stein, Nosson
Owner (parent company)
Stein, Peretz
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit rosshealthcare.com
Medicare data downloads
Original nursing home datasets
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