The Ambassador Nebraska City, INC
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While the facility has a long-standing reputation for compassionate care, the recent negative reports regarding staff errors are concerning. We recommend scheduling a tour to observe staff interactions firsthand and asking management specifically how they address recent concerns regarding clinical oversight and accountability.
Google Reviews
Google Reviews
9 reviews on Google“The Ambassador Nebraska City receives high praise for its compassionate care and community engagement, particularly from families of long-term residents. However, recent feedback from 2025 highlights serious concerns regarding staff professionalism and the quality of care provided to residents. Families should weigh the facility's history of dedicated service against these more recent reports of potential negligence.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Active community engagement and events
- Strong reputation for long-term care
Concerns
- Staff negligence and lack of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar of events; could you share some examples of how residents typically engage with the Nebraska City community?
- 2With a 3-star staffing rating from CMS, how do you ensure that your team maintains consistent, personalized attention for all 71 residents throughout the day?
- 3I appreciate that your team is active in responding to feedback online; how do you handle internal communication when a family member has a concern about a loved one's care?
- 4Given that there have been a few recent state violations, what specific steps or training programs have you implemented to improve your oversight and quality of care?
- 5How does your nursing team coordinate with local medical providers to ensure seamless care during an emergency or an unexpected change in a resident's health?
- 6What measures are in place to ensure that every resident receives attentive care and supervision during the busier shifts?
Personalized based on this facility's data
Key Review Excerpts
“Both my grandma and mother-in-law have stayed at Ambassador Health of Nebraska City. We were so impressed with the staff - how they cared for both of them under really trying circumstances.”
“Really enjoyed bringing our kids to trick or treat. The residents all seemed so joyful. The staff all participated and were enjoying themselves!”
“Place is a joke. Employees are making errors and they don't seem to care. Seeing how they handle some of the people that live there... I wouldn't trust them”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaint reports that led to findings about abuse and neglect reporting failures in March 2025. The most recurring issues involve fire safety systems (smoke detection, fire extinguishers), building safety (exit doors, electrical systems), and care planning processes. While the facility has provided correction dates for all 19 deficiencies across recent surveys, the serious nature of the complaint-triggered violations regarding abuse reporting warrants careful consideration during your visit.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 31, 2024Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 6, 2023Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Meet other general requirements.
Jul 26, 2022Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
The Ambassador Nebraska City, INC
for profit
Chain Affiliation
Ambassador Health
4 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Ambassador Holding Company
Owner · Organization
Juilfs, Sally
Owner (parent company)
Juilfs, Timothy
Owner (parent company)
Juilfs, Tyler
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit ambassadorhealth.com
Medicare data downloads
Original nursing home datasets
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