Terrace of Hialeah, the
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 204 Google reviews
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What this means for your family
While many families report a warm, family-like atmosphere and excellent rehabilitation, the facility has a pattern of serious neglect reports. If your loved one does not speak Spanish, ensure you have a clear plan for communication, and visit during off-hours to verify that the high level of care described in positive reviews is consistent when management is not present.
Google Reviews
Google Reviews
204 reviews on Google“The Terrace of Hialeah receives a wide range of feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, there are serious, recurring reports of neglect, poor communication, and hygiene issues, particularly regarding the care of non-Spanish speaking residents and inconsistent attention during weekends or off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Engaging activities for residents
Concerns
- Neglect and lack of basic hygiene (e.g., soiled bedding, dehydration) (mentioned by 7 reviewers)
- Communication barriers for non-Spanish speaking residents (mentioned by 3 reviewers)
- Inconsistent staffing/supervision on weekends (mentioned by 3 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily dining experience for residents?
- 2Given the facility's size, what specific steps do you take to ensure consistent supervision and care quality for residents during the weekend shifts?
- 3How do you ensure that residents who primarily speak English feel fully supported and included in all aspects of their daily care and activities?
- 4With the rehabilitation program being a highlight here, how do you coordinate that therapy with the nursing staff to ensure residents stay hydrated and comfortable throughout the day?
- 5What protocols are in place to ensure that personal belongings are tracked and protected, especially during transitions between rooms or therapy sessions?
- 6Could you walk me through your process for monitoring hygiene and room cleanliness to ensure residents always feel well-cared for and comfortable in their living space?
Personalized based on this facility's data
Key Review Excerpts
“The building is older and the facility appeared to be at capacity, every area I visited was clean and residents were well attended. What impressed me the most, however, was the staff.”
“The patient has NO way to communicate with the staff and vice versa. The Facility is clean and the staff seems compassionate. But they put everybody in a big room for hours during the day with spanish t v blaring.”
“My dad is 97 and has been at this home for over 15 years. My dad loves the whole staff, so loving, organized and clean. My dad was at the hospital for two weeks, he couldn’t wait to come back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Terrace of Hialeah shows recurring deficiencies across all three surveys, with persistent issues in resident assessment, medication management, and safety protocols. Key concerns include repeated problems with resident evaluations, respiratory care, pharmacy services, and electrical systems. While most violations have been corrected, some patterns persist across multiple years, suggesting ongoing challenges with quality assurance and maintaining consistent care standards.
Dec 5, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 26, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 8, 2023Routine10
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Terrace of Hialeah, the
for profit
Chain Affiliation
Elevate Care
13 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 12
Ownership & Management
Owners
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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