Terrace Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 237 Google reviews
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What this means for your family
While the facility has a strong activities program and dedicated therapy staff, the recurring reports of communication failures and inconsistent hygiene are major red flags. If you choose this facility, we strongly recommend visiting daily to advocate for your loved one's basic needs and to ensure medication schedules are being followed.
Google Reviews
Google Reviews
237 reviews on Google“Terrace Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent hygiene standards, particularly on weekends. Families should be aware that while some residents have positive experiences, others have reported issues with medication management and basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and welcoming front desk staff
- Clean, well-maintained facility (noted by many)
- Engaging activities and resident events
Concerns
- Poor communication and difficulty reaching staff/administration by phone (mentioned by 9 reviewers)
- Inconsistent hygiene and cleanliness (urine odors, dirty floors) (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Staffing shortages leading to neglect or slow response times (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and tidy?
- 2We noticed many people enjoy the resident events here, so could you tell us more about the types of engaging activities planned for the upcoming month?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4If we have a question or an urgent update regarding our loved one, what is the best way to reach the administration or nursing staff to ensure a quick response?
- 5In the event of a medical emergency during the night, what are the specific protocols the on-duty staff follows?
- 6With the high quality of physical and occupational therapy noted by others, how do you tailor rehabilitation plans to meet an individual's specific recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“The building might not be brand new, but the staff was wonderful to my father during his stay. Marshianna Vickers was always attentive to him and she always responded to my text and calls, for even the smallest of questions.”
“The staff made my mom's wish to go to Disney come true! Since she can't go there, they brought Disney to her. She really believed she was there!”
“My mom was in the Terrace Rehab for 3 weeks. If I could give this place 0 stars, I would. Thankfully I was able to come every day to check on her. I helped her with her bathing and shower since the staff here at the facility stated that residents/patients were offered baths every 3 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues across multiple care areas, with families filing complaints about resident rights and staffing transparency. The most frequent problems involve treatment and care delivery, medical records management, and medication labeling, with these issues appearing repeatedly across surveys from 2022 to 2024. While all deficiencies have correction dates, the persistence of similar problems suggests ongoing challenges with consistent quality oversight.
Oct 4, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 26, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jun 7, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 21, 2022Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jan 22, 2024
$13,674
Ownership & Operations
Who Operates This Facility
Terrace Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 46 (Best)
Ownership & Management
Owners
Terrace Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
237 reviews from families & visitors
Official Website
Visit terracehrc.com
Medicare data downloads
Original nursing home datasets
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