Terrace AL of Hillcrest Home, INC.
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
While many families report a warm and clean environment, the facility has faced serious allegations regarding staffing levels and nursing care. We recommend scheduling an in-person tour to observe current staffing ratios and asking management directly about their protocols for medical oversight and end-of-life support.
Google Reviews
Google Reviews
35 reviews on Google“Terrace AL of Hillcrest Home, Inc. receives a high volume of positive ratings, with many reviewers praising the clean facility, warm atmosphere, and dedicated staff. However, a small number of critical reviews highlight serious concerns regarding staffing shortages and the quality of medical care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm, home-like environment
- Attentive and caring CNA staff
- Helpful social work support
Concerns
- Understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how active you are in responding to feedback online; how do you incorporate that family input into the daily improvements of the facility?
- 2With your cozy 32-resident capacity, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 3Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 4Given that you maintain such a warm, home-like environment, what are some of the most popular daily activities or social events that help residents connect with one another?
- 5How does your team coordinate with medical professionals to handle health changes or urgent care needs for residents living here?
- 6What steps are you taking to support your CNA staff so they can continue providing the attentive care that families have really appreciated?
Personalized based on this facility's data
Key Review Excerpts
“Completely under staffed and food is terrible. I learned this, not just from my parents, but first hand.”
“The CNA's are wonderful. Great care, great staff.”
“Clean , residents are treated like family.”
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit hillcrestsumner.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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