Terrabella Shelby
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
Watch Terrabella Shelby
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly compassionate caregivers. However, you should verify the reliability of their administrative communication, as some family members have experienced frustration with phone interactions and customer service.
Google Reviews
Google Reviews
28 reviews analyzed“Families generally praise Terra Bella Shelby for its compassionate, attentive staff and its ability to provide a warm, home-like environment for seniors. While many reviewers highlight excellent memory care and engaging activities, some families have reported issues with disrespectful customer service and difficulty reaching staff via telephone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging activities, trips, and social events
- Clean and well-maintained facility
- Supportive environment for memory care residents
Concerns
- Unprofessional or rude customer service interactions (mentioned by 2 reviewers)
- Difficulty communicating with the facility via phone
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does that culture of listening translate to how you handle day-to-day resident needs?
- 2We are looking for a place with a lot of movement and life; could you tell us more about the specific trips and social events planned for the residents each month?
- 3Since we want to ensure we stay in the loop, what is the best way for our family to maintain consistent and clear communication with the care team?
- 4How does the staff approach care for residents who may need extra support or specialized attention during the evening or overnight hours?
- 5With the facility being so well-maintained, what is your process for ensuring the common areas and resident rooms stay clean and comfortable every day?
- 6In the event of a sudden medical change or an emergency after hours, what are the immediate steps the staff takes to ensure our loved one is safe and cared for?
Personalized based on this facility's data
Key Review Excerpts
“The staff work tirelessly to help with the new routine and make her feel very welcome. She loves going to the dining room for lunch and dinner.”
“This staff went way beyond thier needs to make sure my father was well taken care of before him passing away. I cannot thank this staff here enough for everything they did for my father”
“She is in memory care and the staff is amazing. She is always clean and she is truly loved by the staff.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jun 5, 2025Other
The facility failed to ensure medication containers had correct labels for one resident. Specifically, a bottle of furosemide contained incorrect dosing instructions that did not match the resident's active physician order, and the container lacked the required 'change' medication label.
Jun 5, 2025Other
The facility failed to ensure medication containers had correct labels for Resident #2. Specifically, furosemide and spironolactone bottles did not match the active physician orders, and the facility failed to use 'change' labels to identify direction changes until new pharmacy labels arrived.
Jan 10, 2025Complaint
The facility failed to provide adequate supervision for a resident with a known history of wandering and Alzheimer's disease, resulting in the resident eloping from the Special Care Unit. Staff were unable to account for the resident's whereabouts, and required two-hour safety checks were being performed but not documented.
Jan 10, 2025Complaint
The facility failed to provide adequate supervision for a resident with a known history of wandering and Alzheimer's disease, resulting in the resident eloping from the Special Care Unit. Staff were unaware of the resident's absence, and required two-hour safety checks were being performed without documentation.
Jul 13, 2023Complaint
The facility failed to ensure one of five sampled residents had a care plan completed within 30 days of admission. Specifically, Resident #4's care plan was not completed until 60 days after their admission date.
The facility failed to provide adequate supervision for one resident, which resulted in the resident eloping from the locked Special Care Unit. The resident was able to access an enclosed outside courtyard by passing through a sitting room door.
Jul 13, 2023Complaint
The facility failed to ensure that one of five sampled residents had a care plan completed within 30 days of admission. Specifically, Resident #4 was admitted on 04/21/23, but the care plan was not completed until 06/21/23.
Jan 20, 2022Follow-up
The facility failed to ensure therapeutic diets were served as ordered for three residents. Specifically, the facility did not provide nectar-thickened liquids for residents requiring them and failed to provide a diabetic diet for one resident. Additionally, kitchen menus lacked instructions on how to modify regular diets to accommodate nectar-thickened liquids.
Jan 20, 2022Follow-up
The facility failed to ensure therapeutic diets were served as ordered for three residents. Specifically, Resident #6 was served vegetable medley soup with thin liquid broth instead of the required nectar-thickened consistency, and Resident #5 required a diabetic diet that was not properly managed. The facility had disposed of its thickening powder due to expiration and lacked instructions on how to modify regular diets for nectar-thickened needs.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
White Oak Manor-shelby
2.5 miNursing Home · Shelby, NC
Td Care Home
2.8 miAdult Family Home · Shelby, NC
Peak Resources- Shelby
3.0 miNursing Home · Shelby, NC
Serenity Living
3.0 miAdult Family Home · Shelby, NC
Serenity Living Family Care # 2
3.1 miAdult Family Home · Shelby, NC
Cleveland House
3.7 miAssisted Living · Shelby, NC