Tennova Newport Convalescent Center
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and responsive communication, you should be aware of conflicting reports regarding resident engagement. When touring, specifically ask how the staff encourages resident independence and mobility, and request to see the dining menu and meal service process to address concerns about food quality.
Google Reviews
Google Reviews
9 reviews on Google“Reviews for Tennova Newport Convalescent Center are polarized, with some families praising the kindness and availability of staff during end-of-life care and transitions. However, other reviewers express significant concerns regarding the quality of food and allegations that the facility discourages resident activity to simplify caregiving duties.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Responsive communication with families
- Clean facility environment
- Dedicated activity director
Concerns
- Poor food quality and temperature
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent, one-on-one attention throughout the day?
- 2I understand you have a dedicated activity director; could you walk me through a typical week of social engagement and how you tailor these activities to individual interests?
- 3We’ve heard positive things about your communication with families, so what is the best way for us to stay updated on our loved one's daily well-being and health status?
- 4Regarding the dining experience, what steps are you taking to improve the variety and temperature of the meals served to residents?
- 5With a 5-star health inspection rating, what specific protocols do you have in place to maintain such a clean and safe environment for everyone?
- 6How does your nursing team coordinate with local medical providers to handle urgent healthcare needs or emergencies that might arise?
Personalized based on this facility's data
Key Review Excerpts
“The activity director shows patience and kindness and works very hard to find fun things for the residents to do. It is clean also.I highly recommend this home .”
“The food is horrible. Always cold. I have to eat snacks. I can't eat the food.The aides and nurses are mostly good.”
“If your parent is active when they go in they will withhold activities or TV to make that person conform and bed ridden!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed record with 12 deficiencies across three surveys, but all violations have been corrected by the provider. The most recurring issues involved resident assessment and care planning, safety systems (emergency power, medical gas storage), and emergency preparedness protocols. No complaints were filed by families, and deficiencies appear to be isolated incidents rather than persistent patterns, suggesting the facility addresses problems when identified during routine inspections.
Mar 8, 2023Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 23, 2019Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 28, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Ownership & Operations
Who Operates This Facility
Tennova Newport Convalescent Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit tennovaeast.com
Medicare data downloads
Original nursing home datasets
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