Newport Tn Opco LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
While the facility's rehabilitation therapy team is frequently praised for their effectiveness, the facility has a concerning pattern of reports regarding neglect and poor communication. Families should conduct an in-person, unannounced visit to observe staff response times and cleanliness, and ask specifically about how the facility ensures patient safety during off-hours.
Google Reviews
Google Reviews
56 reviews on Google“Newport TN Opco LLC receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness. However, there are recurring, serious allegations regarding severe understaffing, neglect, poor communication, and hygiene issues that have led to negative outcomes for some residents. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the critical reports of inadequate nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and welcoming frontline staff
- Active engagement in resident motivation
- Clean and well-maintained facility environment
Concerns
- Severe understaffing leading to slow or no response to call buttons (mentioned by 7 reviewers)
- Poor communication with families regarding medical status (mentioned by 4 reviewers)
- Hygiene and sanitation issues (soiled bedding, lack of showers) (mentioned by 4 reviewers)
- Theft of personal belongings and electronics (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapists work with residents to keep them active?
- 2How do you ensure that call buttons are answered promptly, especially during the night shifts or busy meal times?
- 3What is your process for keeping families updated on a resident's medical status and any changes in their daily health?
- 4Could you walk us through your daily routine for maintaining cleanliness in resident rooms, particularly regarding linen changes and personal hygiene?
- 5How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 6What kind of social activities or group engagements are planned to help residents stay motivated and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“He received the best of nursing care, physical and occupational therapy, as well as good nutrition. He had a stimulating environment and friendly staff.”
“The evening staff consistently belittled her whenever she utilized her call button. The sole CNA who demonstrated compassion and care was Kayla.”
“The medical treatment that my dad had was not up to standards he would of laid up their and died if he didn't have a doctors appointment that sent him straight to the emergency room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 29 deficiencies across five surveys, including families filing complaints about abuse protection and fire safety drills. The most recurring problems involve care planning and assessment, safety hazards, and fire safety systems. While the facility corrects issues when cited, problems persist across multiple years in core care areas, suggesting ongoing management challenges that families should carefully consider.
Aug 20, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 26, 2024Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 29, 2023Complaint1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 8, 2021Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jul 10, 2019Routine2
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Newport Tn Opco LLC
for profit
Chain Affiliation
Plainview Healthcare Partners
12 facilities nationwide
Chain avg rating: 1.9/5 · Rank 3 of 13 (Best)
Ownership & Management
Owners
Newport Tn Holdco LLC
Owner · Organization
Arem, Jeffrey
Owner
Moskowitz, Isaac
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit newporthc.com
Medicare data downloads
Original nursing home datasets
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