See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Tennova Lafollette Health and Rehab Center

Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.

200 Torrey Road, Lafollette, TN 3776698 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 10 Google reviews

5
4
3
2
1

Watch Tennova Lafollette Health and Rehab Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the physical therapy department has received specific praise, the recent trend of reviews indicates serious concerns regarding basic patient care and staff responsiveness. We strongly advise families to conduct unannounced visits and closely monitor the care of their loved ones, particularly regarding feeding assistance and communication with nursing staff.

Google Reviews

Google Reviews

10 reviews on Google
Reviews for Tennova LaFollette Health and Rehab Center are predominantly negative, highlighting significant concerns regarding patient care, communication, and management. While some patients report positive outcomes from physical therapy, others describe alarming incidents of neglect, poor responsiveness, and inadequate medical oversight.

Quality Themes

Tap a score for details
Food1.0Staff2.0CleanN/AActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Effective physical therapy services
  • Individual staff members who show genuine care
  • Helpful and kind bedside staff

Concerns

  • Poor communication and lack of responsiveness from staff (mentioned by 3 reviewers)
  • Inadequate patient care and neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(2)5.02020(1)1.02021(1)3.32022(3)3.02023(1)1.02024(1)2.02025(2)

Distribution · 11 analyzed

5
2
4
1
3
2
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy services here; could you tell us more about how the therapists work with residents to regain their strength?
  • 2How do you ensure that family members are kept updated and informed about any changes in a resident's daily care or health status?
  • 3What specific protocols are in place to ensure that medications are administered accurately and on schedule every day?
  • 4Could you describe what a typical day looks like for residents, specifically regarding meal times and social activities?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 6We've read that some staff members are incredibly kind and caring; how do you foster that culture of compassion among your nursing team?

Personalized based on this facility's data


Key Review Excerpts

Two months later, those two ladies, that took care of me, Bell and Becky are the best of the best. First they helped my morale and then they got me up and moving and not hurting.

Rehab patient · 2022★★★★★

For some insane reason the nurse took lunch tray back yesterday. Didn't feed him!! So, I asked why was his tray returned and he wasn't fed lunch. No reply, nurse took off and got his tray.

Long-term resident's family · 2024☆☆☆☆

I believe the employees care about the residents. I believe the employees are in turmoil over their management and the current nursing crisis.

Family member · 2022★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.00hrs
OK
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
19.5%
TN
31.9%
Campbell
22.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TN
12.9%
Campbell
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.3%
Worse than Avg
Here
32.3%
US
15.4%
TN
16.9%
Campbell
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
TN
89.5%
Campbell
98.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.9%
Worse than Avg
Here
12.9%
US
5.3%
TN
6.3%
Campbell
6.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
15.3%
TN
18.5%
Campbell
14.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
TN
79.4%
Campbell
95.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.2%
Better than Avg
Here
92.2%
US
79.7%
TN
79.8%
Campbell
91.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
TN
1.6%
Campbell
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (5.9)
4 complaint-triggered

This facility has 23 deficiencies across four surveys, with families filing complaints that triggered recent inspections in 2024. The most recurring issues involve care planning, medication management, and infection control, with some deficiencies repeating across multiple surveys. While all violations have correction dates, the pattern of ongoing problems in core care areas and recent family complaints suggests potential quality concerns that warrant careful evaluation during visits.

Jan 23, 2025Routine
3
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 4, 2024Complaint
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 6, 2022Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jan 23, 2020Routine
9
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tennova Lafollette Health and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Health Management Associates LLC

Owner · Organization

100%

Chs Community Health Systems INC

Owner (parent company) · Organization

Community Health Systems INC

Owner (parent company) · Organization

Hma-Tri Holdings LLC

Owner (parent company) · Organization

Summar, Nathaniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Buffington-Price, EdnaOfficer / DirectorHammons, KevinOfficer / DirectorLalor, PaulaOfficer / DirectorPitt, JustinOfficer / DirectorSummar, NathanielOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call