Tennova Lafollette Health and Rehab Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the physical therapy department has received specific praise, the recent trend of reviews indicates serious concerns regarding basic patient care and staff responsiveness. We strongly advise families to conduct unannounced visits and closely monitor the care of their loved ones, particularly regarding feeding assistance and communication with nursing staff.
Google Reviews
Google Reviews
10 reviews on Google“Reviews for Tennova LaFollette Health and Rehab Center are predominantly negative, highlighting significant concerns regarding patient care, communication, and management. While some patients report positive outcomes from physical therapy, others describe alarming incidents of neglect, poor responsiveness, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Individual staff members who show genuine care
- Helpful and kind bedside staff
Concerns
- Poor communication and lack of responsiveness from staff (mentioned by 3 reviewers)
- Inadequate patient care and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy services here; could you tell us more about how the therapists work with residents to regain their strength?
- 2How do you ensure that family members are kept updated and informed about any changes in a resident's daily care or health status?
- 3What specific protocols are in place to ensure that medications are administered accurately and on schedule every day?
- 4Could you describe what a typical day looks like for residents, specifically regarding meal times and social activities?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6We've read that some staff members are incredibly kind and caring; how do you foster that culture of compassion among your nursing team?
Personalized based on this facility's data
Key Review Excerpts
“Two months later, those two ladies, that took care of me, Bell and Becky are the best of the best. First they helped my morale and then they got me up and moving and not hurting.”
“For some insane reason the nurse took lunch tray back yesterday. Didn't feed him!! So, I asked why was his tray returned and he wasn't fed lunch. No reply, nurse took off and got his tray.”
“I believe the employees care about the residents. I believe the employees are in turmoil over their management and the current nursing crisis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across four surveys, with families filing complaints that triggered recent inspections in 2024. The most recurring issues involve care planning, medication management, and infection control, with some deficiencies repeating across multiple surveys. While all violations have correction dates, the pattern of ongoing problems in core care areas and recent family complaints suggests potential quality concerns that warrant careful evaluation during visits.
Jan 23, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 4, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 6, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jan 23, 2020Routine9
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Tennova Lafollette Health and Rehab Center
for profit
Ownership & Management
Owners
Health Management Associates LLC
Owner · Organization
Chs Community Health Systems INC
Owner (parent company) · Organization
Community Health Systems INC
Owner (parent company) · Organization
Hma-Tri Holdings LLC
Owner (parent company) · Organization
Summar, Nathaniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit tennovalafollette.com
Medicare data downloads
Original nursing home datasets
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