Cumberland Village Care
Strong Medicare quality ratings; families often praise highly effective and professional therapy department. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
While Cumberland Village offers an excellent rehabilitation and therapy department, the facility faces recurring, serious allegations regarding resident hygiene and communication failures. If you choose this facility, be prepared to be highly involved in your loved one's daily care and insist on clear, documented communication protocols with the nursing staff.
Google Reviews
Google Reviews
129 reviews on Google“Cumberland Village Care receives polarized feedback, with many families praising the therapy department and friendly nursing staff for their compassionate care. However, significant concerns regarding basic hygiene, nutrition, communication, and neglect persist, with multiple reviewers reporting issues like bed sores, poor peri-care, and unresponsiveness to family inquiries. Prospective families should weigh the strong rehabilitation services against these reported lapses in fundamental resident care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional therapy department
- Warm, compassionate nursing and CNA staff
- Clean and well-maintained facility environment
- Supportive admissions and social services team
Concerns
- Poor hygiene and lack of basic peri-care leading to infections (mentioned by 4 reviewers)
- Inadequate nutrition and poor food quality (mentioned by 4 reviewers)
- Lack of communication with family regarding medical status or hospital transfers (mentioned by 3 reviewers)
- Loss of personal belongings and clothing (mentioned by 3 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; what specific protocols do you have in place to ensure high standards of hygiene and personal care are met for every resident?
- 2Since the therapy department has such a great reputation, could you tell me more about how the therapists work with residents to maintain their mobility and independence?
- 3How does the nursing team ensure that family members are kept updated and informed, especially if there is a change in a resident's medical status or a transfer to a hospital?
- 4What is the process for managing medications, and how do you ensure accuracy and safety during busy shifts?
- 5Could you describe the dining experience, specifically how you ensure meals are both nutritious and enjoyable for the residents?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Dept. Is outstanding and I would highly recommend them to anyone needing rehab and physical therapy. The Nurses and CNA's are very compassionate and helpful.”
“Nursing care is minimal except for one or two nurses. The food is unbelievably terrible, food is either over/under cooked, any thing made with pasta was like eating mush.”
“Some of the nurses are very rude and short when it comes to asking questions. (Not all) although my father had to die alone since the nurses decided that it was not important to make sure his family was contacted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with concerns about resident protection from abuse and neglect appearing twice in complaint investigations. The facility shows recurring issues with fire safety systems, infection control, and resident care quality. While all deficiencies have reported correction dates, the pattern of complaints and repeat violations in key safety areas warrants careful consideration during any visit.
Jan 30, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 14, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 20, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 29, 2019Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Sep 11, 2024
$18,769
Ownership & Operations
Who Operates This Facility
Cumberland Village Care
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 12 of 188
Ownership & Management
Owners
Regency Health Services, LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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