Tarzana Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
Watch Tarzana Health and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (39 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in DAVID & FRANK JOHNSON chain · $95,254 in fines · Abuse citation
What this means for your family
This facility offers exceptional physical and occupational therapy, which is a major strength for post-surgical recovery. However, families must be extremely vigilant regarding hygiene and responsiveness to call buttons, as multiple reviewers have reported instances of neglect and poor communication from the administration.
Google Reviews
Google Reviews
107 reviews on Google“Families considering Tarzana Health and Rehabilitation Center will find a polarizing environment. While many patients and families praise the physical therapy department and the kindness of specific nursing staff, there are serious, recurring allegations of patient neglect, including failure to respond to call buttons and hygiene issues. Communication with social workers and administration is a significant point of contention for many reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and professional nursing staff members
- Friendly and helpful social services department
- Clean and well-maintained facility atmosphere
Concerns
- Patient neglect and slow response to call buttons (mentioned by 4 reviewers)
- Poor communication from social workers and administration (mentioned by 5 reviewers)
- Inadequate hygiene and cleanliness of patients (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for almost all reviews. Negative reviews are met with a standard script requesting private contact information to move the conversation offline, while positive reviews receive brief, formulaic acknowledgments.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2How does the nursing staff ensure that call buttons are answered promptly, especially during the night shifts?
- 3What specific protocols are in place to ensure consistent medication management and to prevent any errors in administration?
- 4Could you describe the daily dining experience, including how you ensure food quality and nutritional variety for all residents?
- 5How does the administration and social services team keep families updated on a resident's well-being and any changes in their care plan?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff is great. Love working with Emily, Rebecca and Amanda. They got me walking in just a few wonderful weeks.”
“The nurses in this facility are amazing. This review is also for Antonio the social worker who worked tirelessly to resolve an issue we had.”
“If you have a loved one here you better check on them daily, or they will be sitting in their own mess for hours. That call button can be on for an hour and nobody comes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tarzana Health and Rehabilitation Center shows concerning patterns with frequent family complaints triggering many of its 132 deficiencies across 34 surveys. Recurring issues involve medication management, infection control, and resident care planning, with problems persisting across multiple years rather than being permanently resolved. Recent deficiencies include resident abuse protection failures and safety hazards, indicating ongoing quality concerns that families should carefully consider when evaluating this facility.
Feb 27, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Nov 24, 2025Complaint1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 21, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Oct 29, 2024
$17,342
Fine
Jun 29, 2024
$77,912
Payment Denial
Jun 29, 2024
27-day denial
Ownership & Operations
Who Operates This Facility
Tarzana Health and Rehabilitation Center
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 45 of 45 (Worst)
Ownership & Management
Owners
Tarzana Post Acute LLC
Owner · Organization
Johnson, David
Owner (parent company)
Johnson, Frank
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit tarzanahealthandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Joyce Eisenberg Keefer Medical Center D/p Snf
2.1 miNursing Home · Reseda, CA
Terrace Post Acute
4.5 miNursing Home · Van Nuys, CA
West Valley Post Acute
4.9 miNursing Home · West Hills, CA
Sherman Oaks Hospital Snf Dp
5.1 miNursing Home · Sherman Oaks, CA
The Preserve at Woodland Hills
5.1 miAssisted Living · Woodland Hills, CA
Topanga Terrace
5.3 miNursing Home · Canoga Park, CA