Brookdale Gardens of Tarzana
Families consistently rate this highly — reviewers highlight warm and welcoming atmosphere. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a beautiful, well-maintained environment with high-quality dining and a welcoming atmosphere. However, you should proactively ask about the training and accountability of the afternoon and night shift staff, as some reviewers have noted issues with professionalism during those hours.
Google Reviews
Google Reviews
26 reviews on Google“Families often praise the facility for its beautiful, well-maintained environment and a warm, welcoming atmosphere that helps residents transition into senior living. While many reviewers highlight the kindness of the caregiving and kitchen staff, there are significant, recurring concerns regarding unprofessional behavior by specific staff members and inconsistent management quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming atmosphere
- Beautifully maintained and clean building
- Friendly and compassionate caregiving staff
- High-quality dining and food options
Concerns
- Unprofessional behavior by specific staff members (mentioned by 2 reviewers)
- Inconsistent management and leadership quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
The owner uses templated responses to acknowledge negative feedback, primarily stating that concerns have been forwarded to management or HR. While they use the reviewer's name in some instances, the substance of the replies remains repetitive and lacks specific solutions.
Questions for Your Tour
- 1We've heard such wonderful things about the dining experience here; could you tell us more about how the menus are planned and what a typical meal looks like?
- 2The building looks beautifully maintained; how do you ensure the common areas and resident rooms stay so clean and welcoming?
- 3We want to make sure our loved one stays active; what kind of daily social activities or outings are available for residents?
- 4Since we want to ensure consistent care, how does the management team support the staff to maintain a high standard of professionalism?
- 5In the event of a medical emergency during the night, what are your specific protocols for getting immediate care?
- 6How does the leadership team communicate with families to ensure we are always updated on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The management here realizes that And make an enormous effort to let you know that this is your new home. And the people that surround you are now your family.”
“Since the new directors have stepped in, there has been such a positive shift—things are more organized, communication is clear, and the overall atmosphere feels warm and welcoming.”
“My mother lives at Brookdale and absolutely loves it. Before we moved her there from another senior assisted home, she was dying little by little. I now see a completely different woman, full of and really enjoying herself.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jul 3, 2025InspectionClean
The facility underwent an unannounced annual inspection on 07/03/25. The inspector noted that the facility was in compliance with Title 22 regulations, and no immediate health and safety risks were observed during the visit.
Jun 6, 2025ComplaintClean
This report details an investigation into two allegations: unlawful eviction and coercion of a client to sign a notice. The investigation found that the eviction notice followed proper procedures, and there was no evidence of coercion. Consequently, both allegations were deemed unsubstantiated.
Jan 29, 2025OtherClean
The unannounced case management visit was conducted following two suspected abuse reports concerning staff handling of residents. The investigator interviewed staff and reviewed records, noting that no immediate health or safety concerns were observed during the visit.
Jun 19, 2024InspectionClean
The facility underwent an unannounced annual inspection on June 19, 2024. The report indicates that the facility was found to be in compliance with Title 22 regulations, and no immediate health and safety risks were observed during the visit.
Jan 29, 2024ComplaintClean
This report details a Complaint Investigation regarding allegations of neglect and improper care, which were substantiated. The primary deficiency cited relates to the facility's failure to ensure residents received proper care and supervision, citing CCR 87464(d). The facility must submit a detailed plan of correction to prevent future injuries and ensure adequate resident care.
Dec 13, 2023OtherClean
The unannounced case management visit on 12/13/2023 was conducted following a report of staff misconduct involving a resident. The facility was found to be taking appropriate action, including suspending the involved staff member, and the LPA reviewed records and video footage. No immediate health or safety hazards were observed during the visit.
Jul 6, 2023OtherClean
The facility underwent an unannounced Case Management - Annual Continuation visit. The report indicates that during the current visit, no deficiencies were noted. However, the narrative mentions that during a previous visit on 07/05/2023, the evaluator was unable to complete all required documentation due to time constraints and computer issues.
Jul 5, 2023InspectionClean
The facility underwent an unannounced Required 1-year inspection in conjunction with a complaint visit. The inspection covered physical plant safety, food service areas, and record review. Overall, the report indicates no immediate health or safety hazards were observed during the day of the inspection.
Ownership & Operations
Who Operates This Facility
Blc Gardens-Tarzana, Lp
HELEN LEE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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