Sylvan Shores Health and Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 304 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (62%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in ML HEALTHCARE chain · No penalties on record · Abuse citation
What this means for your family
This facility is an excellent choice if cleanliness and a modern, welcoming environment are your top priorities. However, if your loved one requires high-intensity monitoring, you should specifically ask about the staffing levels and responsiveness of the nursing staff on the specific hall where they will be placed.
Google Reviews
Google Reviews
304 reviews on Google“Sylvan Shores is widely praised by families for its exceptionally clean, modern, and visually appealing facility that lacks the typical unpleasant odors of nursing homes. While the majority of reviewers highlight a warm, professional, and caring staff, there are serious, isolated reports of neglect regarding hygiene and medical monitoring in specific halls. Families should also be aware of occasional difficulties in communicating with nursing staff via telephone.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate cleanliness and lack of odors
- Friendly and professional nursing and administrative staff
- Modern, beautiful, and well-maintained facility
- Effective and compassionate rehabilitation therapy
Concerns
- Difficulty reaching nursing staff via phone/messages (mentioned by 2 reviewers)
- Reports of hygiene neglect (incontinence care) in specific wings (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and acknowledge specific details like staff members or family members mentioned. They maintain a warm, welcoming tone and actively invite repeat visits.
Questions for Your Tour
- 1The facility looks incredibly beautiful and clean; how do you maintain such high standards of cleanliness throughout the building?
- 2I noticed the administration is very responsive to feedback; how does the leadership team involve families in addressing concerns about daily care or food quality?
- 3What specific protocols are in place to ensure consistent hygiene and incontinence care for residents in all wings of the facility?
- 4How do you ensure that nursing staff remain easily reachable for family members during evening or weekend hours?
- 5Could you tell us more about the meal service and how you work to ensure consistent food quality and nutrition for everyone?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and fresh. It has a warm sense about it. I feel like he’s in very good hands.”
“The home was nicely done ,clean and didn’t smell like a lot of homes do”
“My mom is here for rehab and so far everything has been awesome. Everyone has been nice and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 7 deficiencies across surveys, with issues spanning medication management, care planning, and resident protection from abuse and neglect. The facility shows recurring problems with medication errors and resident assessments that persist across multiple years, though all deficiencies have correction dates indicating the facility addresses issues when cited.
Nov 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 23, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 12, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 13, 2023Routine8
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 25, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Frio Hospital District
for profit
MLLA PORTE LLC
LAURA CARDENAS
Chain Affiliation
Ml Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Frio Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
304 reviews from families & visitors
Official Website
Visit ml-healthcare.net
Medicare data downloads
Original nursing home datasets
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