Sylacauga Health and Rehab Services
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility shows a stark divide in experiences; while many families report excellent care and a warm environment, others have documented serious concerns regarding response times and neglect. If you are considering this facility, we strongly recommend unannounced visits during off-hours to observe staff responsiveness and to ask management specifically how they handle pain management and call-light response times.
Google Reviews
Google Reviews
25 reviews on Google“Sylacauga Health and Rehab Services receives highly polarized feedback, with some families praising the facility as a warm, clean, and caring environment, while others describe it as neglectful and poorly managed. Positive reviews often highlight attentive nursing staff and good food, whereas negative reviews frequently cite severe issues with response times, lack of basic care, and poor communication regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and well-maintained facility
- Engaging activities and community atmosphere
- Effective post-surgery rehabilitation
Concerns
- Neglect and slow response times for basic needs (mentioned by 3 reviewers)
- Poor communication and lack of urgency regarding medical care (mentioned by 2 reviewers)
- Staffing shortages or perceived laziness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on post-surgery rehabilitation, how do you ensure consistent communication with families regarding a resident's daily progress and any changes in their medical status?
- 2I noticed that medication management is a key priority; could you walk me through the process for ensuring residents receive their medications accurately and on time?
- 3With 149 residents, how does your team manage response times for non-emergency requests to ensure that every resident feels their needs are being addressed promptly?
- 4I see that you have a strong focus on community atmosphere; what are some of the most popular activities currently offered that help residents stay engaged and connected with one another?
- 5How do you currently handle communication with families when a medical concern arises, and what is your process for ensuring that family members feel heard and informed during those times?
- 6Since staffing levels are vital to quality care, what steps are you taking to maintain consistent staffing coverage across all shifts to ensure the high level of attention mentioned by many of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs and nurses tended to him with tender care and affection just like he was their own grandfather. The food he was provided was always delicious, varied and well-presented.”
“My husband WALKED into the hospital 2 1/2 weeks ago and could not even stand when we took him home today! They talk nice about getting them better until they have your loved one, then work to make them worse so your loved one has to stay long term.”
“I personally am in a lot of facilities, and I have to say I am very pleased with my mom’s care. I cannot personally meet her physical needs any more and was sleepless for many nights wondering how to care for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a history of 17 deficiencies across 3 surveys with recurring issues in fire safety systems, infection control, and care planning, though all violations have been corrected by the provider. The most recent survey in 2022 found only one fire alarm deficiency, suggesting improvement from earlier surveys that cited multiple safety and care concerns. No complaints were filed by families during this period.
Jan 19, 2022Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 18, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 22, 2018Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Sylacauga Health and Rehab Services
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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