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Nursing HomeMedicaid

Sycamore Heights Health and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2141 Sycamore Avenue, Clifton · Louisville, KY 4020696 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 95 Google reviews

5
4
3
2
1
Sycamore Heights Health and Rehabilitation Nursing Home in Louisville, KY — Street View
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What this means for your family

Sycamore Heights shows a pattern of high-quality care from specific staff members, but families should be aware of significant inconsistencies in response times and communication. We strongly recommend visiting in person, asking for a tour of the specific unit your loved one will occupy, and explicitly discussing how the facility handles call-light response times and family updates.

Google Reviews

Google Reviews

95 reviews on Google
Sycamore Heights Health and Rehabilitation receives highly polarized feedback, with many families praising specific staff members for their compassion and dedication, while others report severe neglect and hygiene issues. While recent reviews highlight a welcoming atmosphere and strong individual nursing care, a recurring pattern of complaints regarding slow response times, poor communication, and facility cleanliness persists.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0ActivitiesN/AMeds2.0Memory6.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive individual nursing staff
  • Welcoming and friendly reception
  • Clean and well-maintained facility environment
  • Strong rehabilitation and therapy support

Concerns

  • Significant delays in responding to call lights and patient needs (mentioned by 5 reviewers)
  • Poor communication with families regarding medical status or incidents (mentioned by 4 reviewers)
  • Hygiene issues including reports of pests and odors (mentioned by 3 reviewers)
  • Inconsistent staffing levels and staff appearing disengaged (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(1)4.22.0'21(7)2.65.0'23(5)4.44.5'25(33)3.0'26(6)

Distribution · 74 analyzed

5
50
4
4
3
0
2
0
1
20

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how friendly and welcoming the reception staff is; how do you ensure that same warmth is felt by the nursing staff during their shifts?
  • 2How does the nursing team manage call lights during busy periods to ensure residents' needs are met promptly?
  • 3What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 4Could you tell us about your process for keeping the resident rooms and common areas clean and comfortable for everyone?
  • 5How does the facility communicate important updates or changes in a resident's medical status to family members?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

She would be in the same clothes 3- 4 days in a row, even asking that she be changed more frequently. She would ask for pain medicine and have to wait for 4 hours to receive it.

Long-term resident's family · 2025☆☆☆☆

I can’t say enough good things about Sycamore Heights and the people there. I am not one to ever ask anyone for help and suddenly I was asking for help for everything... Everyone was very nice, patient, and friendly.

Rehab patient · 2026★★★★★

They communicate with us on a daily basis and let us know how our friend is doing, and if he needs anything. I couldn’t ask for a better place for our friend.

Long-term resident's family · 2023★★★★★
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.33hrs
81%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
KY
16.5%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
KY
29.6%
Jefferson
18.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.5%
KY
16.4%
Jefferson
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
93.4%
KY
94.3%
Jefferson
84.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.4%
KY
19.4%
Jefferson
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
95.5%
KY
96.2%
Jefferson
92.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.4%
Worse than Avg
Here
45.4%
US
81.8%
KY
83.9%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.5%
Mixed vs Avgs
Here
74.5%
US
79.8%
KY
83.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
KY
1.7%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
2penalties
Well below state avg (3.4)
6 complaint-triggered
$21,879 in fines
Clean record — no deficiencies

Families have filed complaints that triggered 6 deficiencies, indicating ongoing concerns about care planning, safety supervision, and resident rights. The facility shows recurring problems with care planning, safety supervision, and fire safety systems across all four surveys from 2018-2024. While all deficiencies have correction dates, the persistence of similar issues—particularly safety hazards and incomplete care plans—suggests systemic challenges that families should discuss during visits.

Feb 19, 2026Routine
9
0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Sep 20, 2024Complaint
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Sep 20, 2024Routine
16
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Apr 12, 2024Complaint
2
0656Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 5, 2019Routine
18
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Sep 20, 2024

$6,233

Fine

Apr 12, 2024

$15,646

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sycamore Heights Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

85 facilities nationwide

Chain avg rating: 2.3/5 · Rank 91 of 94 (Worst)

Ownership & Management

Key personnel

Beason, BridgetteW-2 Managing EmployeeVujanovic, MickOfficer / DirectorClearview Healthcare Management Ky LLCManagerClearview Healthcare Management Ky LLCAdp of the SnfBeason, BridgetteAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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