Swiss Villa Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise effective rehab and therapy services. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
The facility is highly regarded for its effective rehab therapy and clean environment, making it a strong candidate for short-term recovery. However, families should be vigilant regarding care plan consistency and communication; we recommend scheduling unannounced visits to observe staff interactions and asking specifically how the facility manages and monitors medication administration.
Google Reviews
Google Reviews
57 reviews on Google“Swiss Villa Nursing and Rehabilitation receives high praise from many families for its clean facility, professional therapy team, and staff who treat residents like family. However, there is a distinct pattern of negative feedback regarding unprofessional staff behavior, disorganized care plans, and poor communication during administrative interactions. Prospective families should be aware of the stark contrast between the glowing testimonials and the serious concerns raised about staff conduct and organizational oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab and therapy services
- Clean and well-maintained facility
- Compassionate, family-oriented nursing staff
- Responsive management for specific concerns
Concerns
- Unprofessional staff behavior and gossip (mentioned by 2 reviewers)
- Disorganized medication and treatment plans (mentioned by 2 reviewers)
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is quite active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With your strong focus on rehab and therapy, how do you ensure that medication management and treatment plans remain organized and consistent for residents transitioning from acute care?
- 3Since staffing levels are a priority for quality care, what steps are you taking to ensure that call lights are answered promptly and that residents receive timely assistance?
- 4How do you foster a professional and supportive environment among your staff to ensure that every resident feels respected and that their personal information is handled with complete privacy?
- 5Given the 72-resident capacity, what kind of social activities or community events do you host to help residents build connections with one another and the staff?
- 6In the event of a medical emergency, what is your specific protocol for communicating with family members and ensuring they are kept in the loop throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top notch and if there is a problem management is willing to resolve it quickly.”
“They kept us informed on everything! From her medications, her therapy to her daily progress.”
“Some of the other nurses need a reminder about pain for the residents . They always made sure my needs were met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Swiss Villa has a concerning pattern of recurring issues across recent surveys, with families filing two complaint-triggered reports. The facility repeatedly struggles with infection control, resident assessment accuracy, and treatment care delivery, with these problems persisting across multiple inspections from 2023 to 2025. While the facility reports correcting deficiencies, the recurring nature of core care issues suggests ongoing challenges with consistent quality care and safety protocols that families should carefully consider.
Aug 26, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Oct 2, 2024Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Oct 11, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2023Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Ownership & Operations
Who Operates This Facility
Swiss Villa Nursing and Rehabilitation
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 35 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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