Signature Healthcare of Carrollton Rehab & Wellnes
Strong Medicare quality ratings; families often praise highly effective rehab therapy department. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the facility is highly regarded for its rehab therapy and clean environment, there are concerning reports regarding medication management and communication. We strongly recommend that you visit at unannounced times and speak directly with the nursing director about their protocols for medication administration and family updates.
Google Reviews
Google Reviews
70 reviews on Google“Signature Healthcare of Carrollton receives consistent praise for its rehab department and friendly, compassionate staff who are often described as treating residents like family. However, a minority of reviewers report serious concerns regarding medication management, communication, and instances of neglect, suggesting a significant gap between the experiences of some families and others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehab therapy department
- Warm, compassionate nursing and CNA staff
- Clean and well-maintained facility
- Engaging activities and community events
Concerns
- Inconsistent or delayed medication administration (mentioned by 2 reviewers)
- Poor communication regarding resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is your preferred process for keeping families updated on a loved one's daily status and health changes?
- 2Since your rehab therapy department is highly regarded, how do you ensure that the physical progress made in therapy is consistently supported by the nursing staff throughout the rest of the day?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that medication administration remains timely and accurate for every resident?
- 4I see that your community events and activities are a highlight for many; could you walk me through a typical week of social programming and how you encourage residents to participate?
- 5How do you bridge the gap in communication between the nursing team and family members to ensure we are always informed about our loved one’s care plan?
- 6Given the importance of medical oversight, what is your standard procedure for handling urgent medical needs or changes in condition during the evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were always willing to answer any questions I had and make sure Dad received quality care. Dr. Short closely monitored my dad's progress. All of the CNAs were so kind and attentive.”
“Repeatedly going without medication is not okay, all the excuses only make it more painful, laying in pain f hours is cruel to patients.”
“I had a loved one at Signature Healthcare of Carrollton and she was hard to handle and I will and can say this facility took very good care of her and she was very well fed and groomed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recent complaint-triggered deficiencies, with families reporting concerns that led to citations for resident protection from abuse and neglect in late 2024. The facility shows recurring issues across fire safety, electrical systems, and resident protection, with deficiencies spanning from 2020 to 2024. While all violations have correction dates, the pattern of ongoing safety and protection issues warrants careful consideration during any visit.
Jun 5, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 20, 2024Complaint2
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 12, 2024Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 5, 2020Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Carrollton Rehab & Wellnes
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 23 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit shcofcarrollton.com
Medicare data downloads
Original nursing home datasets
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