Swan Lake Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in NY · Below recommended RN staffing · Significantly below average staffing · No penalties on record
What this means for your family
While the physical therapy and second-floor nursing teams receive consistent praise, the facility faces serious, recurring complaints regarding hygiene, medication management, and responsiveness. Families considering this facility should conduct an unannounced visit to check the cleanliness of shared bathrooms and specifically ask how the facility ensures call bells are answered promptly during off-hours.
Google Reviews
Google Reviews
29 reviews on Google“Swan Lake Nursing & Rehabilitation presents a deeply polarized experience for families, with high praise for the physical therapy and second-floor nursing staff contrasted by severe allegations of neglect and poor facility maintenance. While many visitors report compassionate care and professional interactions, multiple families have raised alarming concerns regarding hygiene, delayed medication, and inadequate responsiveness to patient needs. Families should be aware that experiences appear to vary significantly depending on the unit and the specific staff assigned.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and compassionate physical therapy team
- Attentive and caring nursing staff on the second floor
- Responsive guest services and administrative support
- Cleanliness and warmth noted in specific units
Concerns
- Poor hygiene and lack of facility cleanliness (mentioned by 4 reviewers)
- Slow response times for call bells and patient requests (mentioned by 3 reviewers)
- Poor communication regarding patient care and protocols (mentioned by 3 reviewers)
- Medication management issues and delays (mentioned by 2 reviewers)
- Low-quality or unvaried food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident using their call bell, and how do you ensure those needs are met promptly?
- 2I noticed some feedback regarding cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene standards in the resident rooms?
- 3How does your nursing team coordinate with families to ensure clear communication regarding changes in care plans or daily health updates?
- 4What specific protocols do you have in place for medication management to ensure that residents receive their prescriptions accurately and on time?
- 5I see your physical therapy team is highly regarded; how do you integrate their expertise into the daily routine for residents who need ongoing support?
- 6Could you share how you are working to improve the variety and quality of the dining experience for residents, and how you accommodate individual dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff was very professional and patient with my mother. They made my mom feel like she was the only one there.”
“The nurses on the second floor are amazing. When I get there they are ALWAYS attentive, and courteous to my Family member who is sadly there.”
“The doctor doesn’t listen. The staff doesn’t listen. I repeatedly told nurses something wasn’t right with my body — and I almost died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Swan Lake has recurring issues across all three surveys with safety hazards and maintaining a clean, comfortable environment, though all deficiencies show correction dates. The facility has consistent problems with accident prevention, resident rights to proper living conditions, and building safety systems. One complaint was filed by a family regarding resident abuse protection, indicating families have raised concerns about care quality.
Oct 1, 2025Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 31, 2024Routine7
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 23, 2022Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Swan Lake Nursing & Rehabilitation
for profit
Ownership & Management
Owners
Hager, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit swanlakerehab.com
Medicare data downloads
Original nursing home datasets
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