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Nursing HomeMedicaid

Surrey Place Nursing Center

Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.

110 Se Lee Ave, Live Oak, FL 3206460 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 50 Google reviews

5
4
3
2
1
Surrey Place Nursing Center Nursing Home in Live Oak, FL — Street View
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What this means for your family

While some families report a clean and welcoming environment, there is a concerning pattern of reports regarding slow response times and poor food quality. We strongly recommend visiting during off-peak hours to observe staff responsiveness and speaking directly with current residents about their daily care experience.

Google Reviews

Google Reviews

50 reviews analyzed
Surrey Place Nursing Center receives highly polarized feedback, with many reviewers praising the facility as clean and attentive, while others report significant neglect and poor management. Families considering this facility should be aware of recurring complaints regarding slow response times, poor food quality, and administrative issues, which contrast sharply with the positive experiences of others.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Clean, well-maintained environment
  • Friendly and welcoming admissions staff
  • Patient and encouraging physical therapy team
  • Professional and attentive nursing staff

Concerns

  • Slow response to call lights and resident needs (mentioned by 3 reviewers)
  • Poor food quality and service (mentioned by 3 reviewers)
  • Staff observed socializing instead of attending to residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(2)'22(5)'24(3)'26(12)

Distribution

5
32
4
3
3
1
2
0
1
10

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the facility currently housing 60 residents, what is your process for ensuring that call lights are answered promptly and that staff remain focused on resident needs throughout their shifts?
  • 2I understand that nutrition is a key part of recovery; could you walk me through how you are working to improve the dining experience and food quality for residents?
  • 3Given the importance of clear communication between staff and families, what is the best way for us to stay updated on our loved one's daily care and any changes in their health status?
  • 4Could you share how your team manages medication administration to ensure accuracy and safety for every resident?
  • 5Since your physical therapy team is highly regarded, how do they coordinate with the nursing staff to support a resident's daily mobility and engagement in activities?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

He reported call lights wouldn't be answered but he heard the nurses chatting about their personal lives. He reported cold food, lack of care to CEO Sandra but nothing ever changed.

Long-term resident's family · 2022☆☆☆☆

I am a physician, former chief of staff of a hospital and other pertinent credentials that qualify my opinion that this is an outstandingly great place of its kind.

Former resident · 2018★★★★★

My mother had to wait over 3 hours. Some ice water which I think is ridiculous and she said her breakfast this morning was horrible.

Resident's family · 2026☆☆☆☆
Source: 50 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.4%
FL
11.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.4%
FL
8.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
FL
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
FL
9.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.8%
Mixed vs Avgs
Here
5.8%
US
12.1%
FL
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
FL
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
FL
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
1 complaint-triggered

Surrey Place has had deficiencies across multiple recent surveys, with recurring issues in infection control, care planning and assessments, and food service safety appearing in different years. One family filed a complaint that triggered an inspection regarding resident rights and billing notices. While all violations have been corrected according to state records, the pattern of repeat deficiencies in core care areas suggests ongoing quality management challenges that families should discuss during visits.

Oct 2, 2025Routine
6
0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 3, 2024Routine
2
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 21, 2024Complaint
1
0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Mar 3, 2023Routine
16
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726SevereCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835SevereCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0371MinorCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810MinorCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Surrey Place Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Benjamin Landa

Chain Size

54 facilities nationwide

Chain avg rating: 3.2/5 · Rank 25 of 54

Ownership & Management

Owners

Surrey Place Nursing Center LLC

Owner · Organization

100%

Flnho Capital Group LLC

Owner (parent company) · Organization

Premier 4 Opco Partners LLC

Owner (parent company) · Organization

Zbl-18 LLC

Owner (parent company) · Organization

Fischl, Mayer

Owner (parent company)

Varghese, Mathew

Owner (parent company)

Key personnel

Stone, DeborahW-2 Managing EmployeeLanda, BenjaminOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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