Surrey Place Nursing Center
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 50 Google reviews

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What this means for your family
While some families report a clean and welcoming environment, there is a concerning pattern of reports regarding slow response times and poor food quality. We strongly recommend visiting during off-peak hours to observe staff responsiveness and speaking directly with current residents about their daily care experience.
Google Reviews
Google Reviews
50 reviews analyzed“Surrey Place Nursing Center receives highly polarized feedback, with many reviewers praising the facility as clean and attentive, while others report significant neglect and poor management. Families considering this facility should be aware of recurring complaints regarding slow response times, poor food quality, and administrative issues, which contrast sharply with the positive experiences of others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Friendly and welcoming admissions staff
- Patient and encouraging physical therapy team
- Professional and attentive nursing staff
Concerns
- Slow response to call lights and resident needs (mentioned by 3 reviewers)
- Poor food quality and service (mentioned by 3 reviewers)
- Staff observed socializing instead of attending to residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently housing 60 residents, what is your process for ensuring that call lights are answered promptly and that staff remain focused on resident needs throughout their shifts?
- 2I understand that nutrition is a key part of recovery; could you walk me through how you are working to improve the dining experience and food quality for residents?
- 3Given the importance of clear communication between staff and families, what is the best way for us to stay updated on our loved one's daily care and any changes in their health status?
- 4Could you share how your team manages medication administration to ensure accuracy and safety for every resident?
- 5Since your physical therapy team is highly regarded, how do they coordinate with the nursing staff to support a resident's daily mobility and engagement in activities?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“He reported call lights wouldn't be answered but he heard the nurses chatting about their personal lives. He reported cold food, lack of care to CEO Sandra but nothing ever changed.”
“I am a physician, former chief of staff of a hospital and other pertinent credentials that qualify my opinion that this is an outstandingly great place of its kind.”
“My mother had to wait over 3 hours. Some ice water which I think is ridiculous and she said her breakfast this morning was horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Surrey Place has had deficiencies across multiple recent surveys, with recurring issues in infection control, care planning and assessments, and food service safety appearing in different years. One family filed a complaint that triggered an inspection regarding resident rights and billing notices. While all violations have been corrected according to state records, the pattern of repeat deficiencies in core care areas suggests ongoing quality management challenges that families should discuss during visits.
Oct 2, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 3, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Mar 3, 2023Routine16
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Ownership & Operations
Who Operates This Facility
Surrey Place Nursing Center
for profit
Chain Affiliation
Benjamin Landa
54 facilities nationwide
Chain avg rating: 3.2/5 · Rank 25 of 54
Ownership & Management
Owners
Surrey Place Nursing Center LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Premier 4 Opco Partners LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Fischl, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit treeoflife-rehab.com
Medicare data downloads
Original nursing home datasets
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