Live Oak Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High staff turnover (61%)
- High RN turnover (78%)
Bottom 25% in FL · Critically understaffed (RN) · Worst in EXCELSIOR CARE GROUP chain · $26,657 in fines
What this means for your family
This facility is currently highly regarded for its recent renovations and strong, compassionate staff. Given the recent influx of perfect reviews, we recommend scheduling an in-person tour to observe the current atmosphere firsthand and confirm that the high level of care aligns with your loved one's specific needs.
Google Reviews
Google Reviews
30 reviews analyzed“Live Oak Healthcare and Rehabilitation Center is currently receiving high praise for its recent facility renovations and a noticeable improvement in staff culture. Reviewers frequently highlight the compassionate nursing team, effective rehabilitation services, and a welcoming environment that prioritizes resident well-being and family communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy programs
- Clean, recently remodeled facility
- Proactive and accessible administration
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has recently undergone remodeling, what specific updates have been made to the resident living areas to improve comfort and safety?
- 2I noticed the facility has a very high rating from families online; how does the administration ensure that this high level of personalized, compassionate care is maintained across all 180 residents?
- 3With the current focus on strengthening your rehabilitation and therapy programs, could you walk me through how a resident's progress is tracked and communicated to their family?
- 4I understand there have been recent challenges regarding health inspections; what specific steps is the leadership team taking to address those findings and improve the quality of care?
- 5Since staffing levels are a top priority for families, how do you ensure that the nursing team remains consistent and attentive to each resident's needs throughout the day and night?
- 6What does a typical daily schedule look like for a resident here, and how do you encourage participation in activities to keep everyone engaged and social?
Personalized based on this facility's data
Key Review Excerpts
“They taught me how to walk and talk and potty training. They were so wonderful to me. The care and staff was very patient with me and really really cared and the food was amazing.”
“My husband’s sister has been at this facility for over four months. We have been extremely impressed with the staff. There is not a time we go in that anyone we meet in the hall do not smile and say hello or ask if you need assistance.”
“The staff is professional and the security/safety protocols are top-notch. It gave us huge peace of mind knowing they were in a safe, structured environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing multiple complaints that triggered inspections, particularly regarding treatment and care quality, resident rights, and infection control. The most recurring problems involve medication management, treatment and care delivery, and infection prevention, with issues persisting across multiple recent surveys including as recently as November 2025. While the facility has correction dates for deficiencies, the repeated nature of core care issues and ongoing family complaints suggest systemic challenges that warrant careful consideration before placement.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 6, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 7, 2025Routine14
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 5, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 12, 2023
$3,728
Fine
Oct 12, 2023
$3,738
Fine
May 19, 2023
$2,266
Fine
May 19, 2023
$7,075
Fine
May 19, 2023
$9,850
Ownership & Operations
Who Operates This Facility
Live Oak Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 31 of 32 (Worst)
Ownership & Management
Owners
Suwannee Operating Holdings LLC
Owner · Organization
Bdcc Consutking Group LLC
Owner (parent company) · Organization
Fdz Consulting LLC
Owner (parent company) · Organization
Jz Consulting LLC
Owner (parent company) · Organization
Rubiweb Florida Services Group USA LLC
Owner (parent company) · Organization
Powers, Brian
Owner (parent company)
Rubenstein, David
Owner (parent company)
Weber, Aron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit liveoakshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.