Surprise Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, modern facility with private rooms. Still worth an in-person visit.
based on 482 Google reviews
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What this means for your family
This facility offers an excellent therapy program and clean, private rooms, which are significant benefits for recovery. However, families must be aware of consistent reports regarding slow response times during off-hours and potential communication gaps. We strongly recommend that you visit during a weekend or evening to observe staffing levels yourself and establish a clear plan with the case manager for medication and care updates.
Google Reviews
Google Reviews
482 reviews analyzed“Surprise Health and Rehabilitation Center is widely praised for its clean, modern facility and private rooms, with many families highlighting the exceptional dedication of the therapy and nursing teams. However, the facility faces recurring criticism regarding inconsistent staffing levels, particularly on weekends and nights, which leads to long response times for call lights and occasional lapses in basic care. While many patients report successful rehabilitation, others have raised serious concerns about medication management, communication gaps, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern facility with private rooms
- Highly effective and encouraging physical/occupational therapy teams
- Compassionate, attentive nursing and CNA staff
- Strong discharge planning and case management
Concerns
- Slow response times to call lights, especially at night and on weekends (mentioned by 12 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 9 reviewers)
- Inconsistent medication management and communication errors (mentioned by 6 reviewers)
- Understaffing leading to neglect or hygiene issues (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 2/5 staffing rating, what specific protocols are in place to ensure call lights are answered promptly, particularly during night and weekend shifts?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage nutritional variety and accommodate specific dietary preferences for residents?
- 3With the current focus on strengthening medication management, what steps are being taken to ensure accuracy and clear communication with families regarding any changes to a resident's prescriptions?
- 4Since your physical and occupational therapy teams are so highly regarded, how do you integrate those therapy sessions into a resident's daily routine to keep them active and engaged?
- 5I see that you actively respond to feedback online; how does that process help your leadership team improve the day-to-day quality of care for residents?
- 6How do you handle medical oversight and communication with families during the evening or weekend hours when the facility is at its quietest?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean, the food was decent and cooked well, and most of the staff was pleasant (although sometimes they seemed short staffed).”
“The nurses and aids are always there to help. Therapists work with you so you can go home faster.”
“I believe our problem was due to being understaffed. so many patients for just a few workers 30 minutes or longer for someone to show up after pushing help button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who were physically restrained
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to recent deficiencies in 2024 and 2025, indicating ongoing concerns about care quality and treatment practices. The facility shows recurring issues across resident care planning, quality of care, and resident rights, with deficiencies spanning from 2021 through 2025. While all violations have been corrected according to state records, the pattern of complaints and diverse care areas affected suggests families should thoroughly investigate current conditions during any visit.
Mar 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 6, 2025Complaint1
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jun 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 23, 2022Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 4, 2021Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Surprise Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 75 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
482 reviews from families & visitors
Official Website
Visit surprisehealthcare.com
Medicare data downloads
Original nursing home datasets
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