Strong Medicare quality ratings; public reviewers often praise clean, modern facility with private rooms. Still worth an in-person visit.
based on 489 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Surprise Health and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, modern facility with private rooms and highly effective and encouraging physical/occupational therapy teams. Review the component ratings and current source records before deciding.
Surprise Health and Rehabilitation Center is widely praised for its clean, modern facility and private rooms, with many families highlighting the exceptional dedication of the therapy and nursing teams. However, the facility faces recurring criticism regarding inconsistent staffing levels, particularly on weekends and nights, which leads to long response times for call lights and occasional lapses in basic care. While many patients report successful rehabilitation, others have raised serious concerns about medication management, communication gaps, and poor food quality.
Quality Themes
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Rating Trends
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Distribution · 214 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean, the food was decent and cooked well, and most of the staff was pleasant (although sometimes they seemed short staffed).”
“The nurses and aids are always there to help. Therapists work with you so you can go home faster.”
“I believe our problem was due to being understaffed. so many patients for just a few workers 30 minutes or longer for someone to show up after pushing help button.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who were physically restrained
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to recent deficiencies in 2024 and 2025, indicating ongoing concerns about care quality and treatment practices. The facility shows recurring issues across resident care planning, quality of care, and resident rights, with deficiencies spanning from 2021 through 2025. While all violations have been corrected according to state records, the pattern of complaints and diverse care areas affected suggests families should thoroughly investigate current conditions during any visit.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Source: AZ State Licensing Agency
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
The complaint survey was conducted on September 17, 2025 with the investigation of intake #00143195 and 00143308. There were no deficiencies cited:
An onsite complaint survey was conducted on July 23 through July 24, 2025 for the investigation of intake #00136154, 2269878. There were no deficiencies cited.
The complaint survey was conducted on June 19, 2025 through June 20, 2025, for the investigation of complaint #: 00133563. The were no deficiencies cited.
The complaint survey was conducted on May 1, 2025, for the investigation of complaints: AZ00224322 and 00127950. The were no deficiencies cited.
The complaint survey was conducted on March 11, 2025 for the investigation of complaint #00121821. The following deficiencies were cited:
Violation cited
A complaint survey was conducted on March 06, 2025 for the investigation of intake #00116416 and 00120960. The following deficiencies were cited:
Violation cited
A complaint survey was conducted on February 19. 2025 for the investigation of intake # AZ00222805, SF00109096. There were no deficiencies cited.
Surprise Health and Rehabilitation Center
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Bandera Healthcare LLC
Owner · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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