Rock Creek Alzheimer's Special Care Center
Families consistently rate this highly — reviewers highlight clean and beautiful facility. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility offers a beautiful and clean environment with a staff that many families find deeply compassionate. However, you must investigate the documented reports of resident injuries and lack of mobility assistance very closely. We recommend asking for specific protocols regarding fall prevention and how the facility handles incident reporting to ensure transparency.
Google Reviews
Google Reviews
31 reviews analyzed“Rock Creek is highly regarded by many families for its beautiful, clean environment and a staff that is often described as loving, professional, and attentive to residents' emotional needs. However, there are serious, recurring allegations regarding resident safety, including instances of physical injury, neglect, and lack of assistance with mobility. Families should weigh the frequent praise for the facility's atmosphere against the gravity of the reported incidents involving falls and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful facility
- Compassionate and attentive nursing staff
- Engaging activities and amenities
- Welcoming and professional administration
Concerns
- Serious resident safety incidents and injuries (mentioned by 3 reviewers)
- Lack of assistance with mobility and basic needs (mentioned by 2 reviewers)
- Issues with transparency and communication regarding incidents (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and beautiful the facility looks; how do you ensure this level of care is maintained across all resident rooms?
- 2We noticed the administration is very responsive to feedback; how do you typically communicate with families regarding changes in a resident's daily routine or health?
- 3What specific protocols are in place to ensure resident safety and prevent falls or injuries during the day and night?
- 4Could you tell us more about the daily activity calendar and how you keep residents engaged with the amenities here?
- 5How do the caregivers assist residents with mobility and their basic daily needs to ensure they are comfortable?
- 6We'd love to hear more about the dining experience and how much input residents have regarding their meal options?
Personalized based on this facility's data
Key Review Excerpts
“All of the employees show love and support and it is truly amazing. The facilities previous to Rock Creek left my father in the room all the time. Rock Creek brings him out for meals.”
“The staff at Rock Creek was there to offer their support during a very difficult time for us. They are caring professionals who take great pride in what they do.”
“The staff actually said that pulling himself with the wall hand rail was his physical therapy. He also was refused assistance to use the restroom. This refusal caused him to fall and split his forehead open.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 12, 2026ComplaintCleanReport
An on-site investigation of complaints 00154970 and 00155809 was conducted on January 12, 2026, and no deficiencies were found.
Dec 15, 2025ComplaintCleanReport
An on-site investigation of complaint 00153151 was conducted on December 15, 2025, and no deficiencies were found.
Oct 29, 2025Complaint
An on-site investigation of complaint 00149065 was conducted on October 29, 2025, and the following deficiency was cited:
Based on record review, documentation review, and interview, the manager failed to ensure when a resident had an incident resulting in the resident needing medical services, a caregiver documented the date and time of the incident; a description of the incident; the names of individuals who observed the incident; the action taken by the caregiver; the individuals notified by the caregiver; and any action taken to prevent the incident from occurring in the future, for one of one resident. The deficient practice posed a health and safety risk. Findings include: 1. A review of R1’s medical record revealed the following: An incident report for October 26, 2025, documented an unwitnessed fall that required emergency medical services. However, there was no documentation available to review of any action taken to prevent the incident from occurring in the future. 2. In an interview, E2 reported to still be working on the prevention statement. E1 and E2 acknowledged there was no documentation available to review to include the action taken to prevent the incident in the future.
Sep 30, 2025ComplaintCleanReport
An on-site investigation of complaint 00145225 was conducted on September 30, 2025, and no deficiencies were cited.
Sep 10, 2025ComplaintCleanReport
An on-site investigation for complaints 00144385 and 00144539 was conducted on September 10, 2025 and no deficiencies were found.
Aug 21, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00141513 and 00141504 conducted on August 21, 2025.
Jul 7, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00135569, conducted on July 7, 2025.
Jun 11, 2025ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaints 00133141 and 00133155 conducted on June 11, 2025
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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