Sunterra Springs Springfield
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 160 Google reviews

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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, which are often cited as life-changing. However, families must be aware of consistent reports regarding nursing responsiveness and medication management. We strongly recommend that you or a family advocate remain present during the first few days and maintain a written log of medications to ensure care standards are met.
Google Reviews
Google Reviews
160 reviews on Google“Sunterra Springs Springfield is a modern, aesthetically pleasing facility that receives high praise for its physical and occupational therapy programs and clean, private room accommodations. However, a significant subset of families reports serious concerns regarding inconsistent nursing care, poor responsiveness to call lights, and issues with medication management. While many residents have positive experiences, the facility's reputation is polarized by reports of neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-decorated facility
- Spacious private rooms with private bathrooms
- Professional and supportive discharge planning
Concerns
- Neglect and poor hygiene (soiled linens/diapers) (mentioned by 7 reviewers)
- Inconsistent or missing medication administration (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management engages with feedback online; how does the team use family input to improve day-to-day care?
- 2The therapy services here have such a great reputation; how often will our loved one be working with the physical and occupational therapy teams?
- 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
- 4How does the nursing staff manage hygiene and linen changes to ensure residents stay clean and comfortable throughout the day?
- 5Can you tell us more about the daily activity calendar and how you keep residents engaged with social events?
- 6In the event of a medical emergency after hours, what is the communication process for notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The Physical And Occupational Therapy were the reason for the stay - super great! They pushed the work and praised the progress.”
“My Mom had to sit in her own filth for 1-2 hours at a time. One night she was told she was just going to have to be patient.”
“The nursing staff and interdisciplinary team communicate clearly, follow through on care plans, and demonstrate solid clinical judgment allowing for safe discharges.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, particularly in medication management, resident care quality, and infection control, with families filing multiple complaints about issues including pressure ulcer care, pain management, and potential neglect. The facility shows 35 deficiencies across recent surveys, with medication errors appearing multiple times and several care areas showing persistent problems that recur even after reported corrections, suggesting ongoing quality challenges that families should carefully consider.
Jun 2, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 9, 2023Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Payment Denial
Jun 2, 2025
4-day denial
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,235
Fine
Aug 7, 2023
$3,846
Fine
Jul 18, 2023
$13,397
Fine
Jul 17, 2023
$9,527
Fine
Jun 26, 2023
$2,470
Ownership & Operations
Who Operates This Facility
Sunterra Springs Springfield
for profit
Chain Affiliation
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 4
Ownership & Management
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerte, Nathan
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Bangerter, Edward
Owner (parent company)
Bangerter, Johnathan
Owner (parent company)
Shrader, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit sunterrasprings.com
Medicare data downloads
Original nursing home datasets
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