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Nursing Home

Sunterra Springs Springfield

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4935 S National Ave, Springfield, MO 6581038 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 160 Google reviews

5
4
3
2
1
Sunterra Springs Springfield Nursing Home in Springfield, MO — Street View
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What this means for your family

This facility is highly regarded for its physical and occupational therapy programs, which are often cited as life-changing. However, families must be aware of consistent reports regarding nursing responsiveness and medication management. We strongly recommend that you or a family advocate remain present during the first few days and maintain a written log of medications to ensure care standards are met.

Google Reviews

Google Reviews

160 reviews on Google
Sunterra Springs Springfield is a modern, aesthetically pleasing facility that receives high praise for its physical and occupational therapy programs and clean, private room accommodations. However, a significant subset of families reports serious concerns regarding inconsistent nursing care, poor responsiveness to call lights, and issues with medication management. While many residents have positive experiences, the facility's reputation is polarized by reports of neglect and staffing shortages.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean8.0Activities3.0Meds2.0MemoryN/AComms4.0Value6.0

Strengths

  • Highly effective physical and occupational therapy
  • Clean, modern, and well-decorated facility
  • Spacious private rooms with private bathrooms
  • Professional and supportive discharge planning

Concerns

  • Neglect and poor hygiene (soiled linens/diapers) (mentioned by 7 reviewers)
  • Inconsistent or missing medication administration (mentioned by 6 reviewers)
  • Understaffing leading to slow response times (mentioned by 5 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(3)'22(9)'24(22)'26(46)

Distribution · 137 analyzed

5
107
4
3
3
3
2
4
1
20

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the management engages with feedback online; how does the team use family input to improve day-to-day care?
  • 2The therapy services here have such a great reputation; how often will our loved one be working with the physical and occupational therapy teams?
  • 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
  • 4How does the nursing staff manage hygiene and linen changes to ensure residents stay clean and comfortable throughout the day?
  • 5Can you tell us more about the daily activity calendar and how you keep residents engaged with social events?
  • 6In the event of a medical emergency after hours, what is the communication process for notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

The Physical And Occupational Therapy were the reason for the stay - super great! They pushed the work and praised the progress.

Rehab patient · 2025★★★★★

My Mom had to sit in her own filth for 1-2 hours at a time. One night she was told she was just going to have to be patient.

Long-term resident's family · 2025☆☆☆☆

The nursing staff and interdisciplinary team communicate clearly, follow through on care plans, and demonstrate solid clinical judgment allowing for safe discharges.

Healthcare provider · 2026★★★★★
Source: 160 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.14hrs
OK
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

1

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.4%
Worse than Avg
Here
54.4%
US
79.8%
MO
63.5%
Greene
72.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.3%
Mixed vs Avgs
Here
71.3%
US
81.8%
MO
65.9%
Greene
77.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
MO
2.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
14penalties
Near state avg (12.0)
8 complaint-triggered
$70,171 in fines

This facility has a concerning pattern of recurring deficiencies, particularly in medication management, resident care quality, and infection control, with families filing multiple complaints about issues including pressure ulcer care, pain management, and potential neglect. The facility shows 35 deficiencies across recent surveys, with medication errors appearing multiple times and several care areas showing persistent problems that recur even after reported corrections, suggesting ongoing quality challenges that families should carefully consider.

Jun 2, 2025Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jun 2, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Mar 4, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 5, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 9, 2023Routine
12
0321Potential for harm · Widespread

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 12, 2023Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Federal Penalties

Payment Denial

Jun 2, 2025

4-day denial

Fine

Oct 10, 2023

$4,587

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,587

Fine

Sep 18, 2023

$4,587

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,235

Fine

Aug 7, 2023

$3,846

Fine

Jul 18, 2023

$13,397

Fine

Jul 17, 2023

$9,527

Fine

Jun 26, 2023

$2,470

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunterra Springs Springfield

Organization Type

for profit

Chain Affiliation

Chain Name

Sunterra Springs

Chain Size

4 facilities nationwide

Chain avg rating: 2.8/5 · Rank 3 of 4

Ownership & Management

Owners

Rmc Enterprises LLC

Owner · Organization

Ball Ventures LLC

Owner (parent company) · Organization

Bv Operations LLC.

Owner (parent company) · Organization

Bv Pac Holdings LLC

Owner (parent company) · Organization

Dlb Legacy LLC

Owner (parent company) · Organization

Ball, Allen

Owner (parent company)

Ball, Connie

Owner (parent company)

Bangerte, Nathan

Owner (parent company)

Bangerter, Dee

Owner (parent company)

Bangerter, Edward

Owner (parent company)

Bangerter, Johnathan

Owner (parent company)

Shrader, Richard

Owner (parent company)

Key personnel

Bangerte, NathanManaging Control - Governing BodyBangerter, EdwardManaging Control - Governing BodyBangerter, JohnathanManaging Control - Governing BodyDarby, MeganManaging Control - Governing BodyGatherum, JasonManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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