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Nursing HomeMedicaid Investigative

Sunset Home INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

620 Second Avenue, Concordia, KS 6690145 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 18 Google reviews

5
4
3
2
1
Sunset Home INC Nursing Home in Concordia, KS — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 9.0)

Bottom 25% in KS · $59,976 in fines

Source: Medicare data

What this means for your family

While the facility is noted for being clean and having updated living spaces, families should be aware of reports regarding potential understaffing and a somber atmosphere. When touring, we recommend specifically asking about staff-to-resident ratios and how the facility ensures consistent monitoring of residents during off-peak hours.

Google Reviews

Google Reviews

18 reviews on Google
Sunset Home Inc presents a varied experience, with some visitors praising the clean, orderly environment and recently remodeled assisted living wings. However, other family members express significant concerns regarding staffing levels and the facility's overall atmosphere, which some describe as depressing or neglectful.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms7.0Value2.0

Strengths

  • Clean and orderly environment
  • Recently remodeled assisted living wing
  • Helpful administrative staff

Concerns

  • Understaffing leading to inadequate patient monitoring (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'17(1)1.04.0'19(5)4.04.3'21(3)4.82.0'23(1)1.0'26(1)

Distribution · 19 analyzed

5
7
4
6
3
1
2
2
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent updates to your assisted living wing, how do you ensure those same high standards of maintenance and cleanliness extend to the nursing home side of the facility?
  • 2I noticed the facility has had a high volume of state-reported deficiencies recently; what specific steps is leadership taking to address these findings and improve the quality of care?
  • 3With a smaller capacity of 45 residents, how does the team ensure that each resident receives consistent, attentive monitoring throughout the day and night?
  • 4Since staffing levels are a top priority for our family, could you walk us through your current shift-change process and how you ensure adequate coverage during peak hours?
  • 5What does a typical daily schedule look like for residents, and how do you encourage social engagement given the facility's size?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals, and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

Very clean and orderly nursing home.

Visitor · 2017★★★★

I remember the day we moved my grandmother in here, Deb was VERY helpful. I thought most of the nurses were helpful. But, this place can be kind of depressing.

Grandchild of resident · 2023★★☆☆☆

This place must be extremely understaff due to the fact that my mom has been here fot a couple yrs now and recently they put about 10 or so patients up in an area where they can keep an eye on them instead of doing their job checking on them while they are enjoying their over priced rooms

Child of resident · 2018☆☆☆☆
Source: 18 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
19.4%
KS
22.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.5%
KS
18.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.3%
KS
17.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Worse than Avg
Here
89.2%
US
95.5%
KS
95.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Worse than Avg
Here
87.2%
US
93.4%
KS
91.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.6%
Mixed vs Avgs
Here
6.6%
US
12.1%
KS
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.0%
Worse than Avg
Here
40.0%
US
79.8%
KS
73.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility60.2%
Worse than Avg
Here
60.2%
US
81.8%
KS
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KS
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
7penalties
Above state avg (10.1)
19 complaint-triggered
$59,976 in fines

Families have filed multiple complaints against this facility, with recent 2025 issues involving resident abuse protections, medication management, and wound care that raise serious concerns. The facility shows recurring problems with medication oversight, resident rights, and emergency preparedness across all eight surveys from 2022-2025. While all documented deficiencies report corrections, the persistent pattern of complaints and repeat violations in critical care areas warrants careful consideration before placement.

Mar 26, 2025Complaint
14
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Mar 26, 2025Routine
15
0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Dec 16, 2024Complaint
1
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 19, 2023Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 31, 2023Complaint
3
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Jul 11, 2023Routine
27
0678Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

Federal Penalties

Fine

Dec 16, 2024

$8,678

Fine

Oct 19, 2023

$14,918

Fine

Sep 11, 2023

$10,489

Fine

Aug 7, 2023

$2,797

Fine

Jul 17, 2023

$6,293

Fine

Jul 11, 2023

$16,801

Payment Denial

Jul 11, 2023

28-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunset Home INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Ryser, CaitlanW-2 Managing EmployeeShore, TeresaW-2 Managing EmployeeFreeborn, JoannOfficer / DirectorHayden, JaroldOfficer / DirectorJohnson, EricOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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