Nursing HomeMedicaid Top Rated

Carmel Richmond Healthcare and Rehab Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

88 Old Town Road, Dongan Hills · Staten Island, NY 10304|300 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 153 Google reviews

(718) 979-5000 Directions Website

Street View

Watch Carmel Richmond Healthcare and Rehab Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While many families report excellent experiences with the rehab team and nursing staff, there is a consistent pattern of complaints regarding communication and staffing levels. We strongly recommend that you visit the specific floor your loved one will be on, meet the unit manager, and ask for a clear plan on how they handle communication and call-bell response times during weekends and evenings.

Google Reviews

153 reviews on Google

“Carmel Richmond Healthcare and Rehab Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs, while others report significant concerns regarding understaffing and neglect. While many reviewers highlight a clean facility and dedicated individual caregivers, a recurring theme of poor communication and slow response times during off-hours persists across several years. Families should be aware that experiences appear to vary significantly based on the specific unit and staffing levels at the time of stay.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Clean and well-maintained facility
Strong support from social workers and unit managers

Concerns

Chronic understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
Poor communication from administrative and social work departments (mentioned by 6 reviewers)
Low quality or unappealing food options (mentioned by 5 reviewers)
Inconsistent care and lack of supervision for high-needs patients (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 153 analyzed

108

⚡14 reviews posted between Sep 10, 2025 – Sep 11, 2025 · 13 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the size of the facility, how do you ensure consistent communication with families regarding changes in a resident's care plan or health status?
2With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they use their call lights?
3I noticed the facility has a high capacity; how do you manage the dining experience to ensure that meals are served at the right temperature and meet individual nutritional preferences?
4How does your nursing team coordinate with the therapy department to ensure that high-needs residents receive consistent supervision and care throughout the day?
5Could you walk me through how your team manages medication administration to ensure accuracy and consistency for residents?
6What kind of daily activities or social programs are available to keep residents engaged, and how do you encourage participation for those who may be more reserved?

Personalized based on this facility's data

Key Review Excerpts

“The nurses and aides were always responsive and made sure her needs were met promptly. It was clear they genuinely cared about her comfort and well-being, not just as a patient, but as a person.”

Memory care family member · 2026★★★★★

“The rehab portion is the worst part. Sam the student knows more than the people he is training with. The PTs and Ots are not at all positive and told me my mother will probably never walk again.”

Short-term rehab family member · 2024★☆☆☆☆

“They never communicated to me or my brother my moms progress. She sat in her wheelchair for hours upon hours throughout the day. When they did move her out of her room they wheeled her out to the dining room and let her sit there for hours at a time.”

Short-term rehab family member · 2024★☆☆☆☆

Source: 153 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.95hrs

Registered nurses for medical care

Total Nursing

3.10hrs

76%

All nurses + aides combined

Staff Turnover

26%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

15.4%

13.8%

Richmond

16.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.2%

Better than Avg

Here

10.2%

19.4%

20.2%

Richmond

15.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.3%

Richmond

90.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.3%

13.8%

Richmond

13.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility11.4%

Better than Avg

Here

11.4%

12.1%

18.9%

Richmond

18.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

14.4%

14.8%

Richmond

12.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.4%

Better than Avg

Here

98.4%

79.7%

78.8%

Richmond

74.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

77.0%

Richmond

79.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

1.2%

Richmond

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.6)

8 complaint-triggered

Families filed complaints that led to serious deficiencies regarding resident protection from abuse and neglect, including failure to properly report suspected incidents. The facility has recurring issues with fire safety systems, resident assessment procedures, and food safety protocols. While all deficiencies show correction dates, the pattern of complaints about resident protection and safety hazards suggests ongoing supervision concerns families should investigate during visits.

Mar 25, 2026Complaint4 findings

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0710Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 12, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 27, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 8, 2024Routine4 findings

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Aug 8, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 9, 2022Routine1 finding

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carmel Richmond Healthcare and Rehab Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Archcare

Chain Size

7 facilities nationwide

Chain avg rating: 3.7/5 · Rank 1 of 7 (Best)

Ownership & Management

Key personnel

Alberto, ThomasOfficer / DirectorBujno, StephenOfficer / DirectorCahill, JohnOfficer / DirectorCortes, TaraOfficer / DirectorFahey, ThomasOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 979-5000

archcare.org

88 Old Town Road

Staten Island, NY 10304

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

153 reviews from families & visitors

Official Website

Visit archcare.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Sea View Hospital Rehabilitation Center and Home

2.2 mi

Nursing Home · Staten Island, NY

★1.7(3)Medicare 5/5304 bedsMedicaid

Silver Lake Specialized Rehab and Care Center

2.6 mi

Nursing Home · Staten Island, NY

★3.4(34)Medicare 3/5278 bedsMedicaid

Hamilton Park Nursing and Rehabilitation Center

3.8 mi

Nursing Home · Brooklyn, NY