Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 165 Google reviews

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Carmel Richmond Healthcare and Rehab Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and effective physical and occupational therapy. Review the component ratings and current source records before deciding.
Carmel Richmond Healthcare and Rehab Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs, while others report significant concerns regarding understaffing and neglect. While many reviewers highlight a clean facility and dedicated individual caregivers, a recurring theme of poor communication and slow response times during off-hours persists across several years. Families should be aware that experiences appear to vary significantly based on the specific unit and staffing levels at the time of stay.
Quality Themes
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Concerns
Rating Trends
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Distribution · 165 analyzed
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Key Review Excerpts
“The nurses and aides were always responsive and made sure her needs were met promptly. It was clear they genuinely cared about her comfort and well-being, not just as a patient, but as a person.”
“The rehab portion is the worst part. Sam the student knows more than the people he is training with. The PTs and Ots are not at all positive and told me my mother will probably never walk again.”
“They never communicated to me or my brother my moms progress. She sat in her wheelchair for hours upon hours throughout the day. When they did move her out of her room they wheeled her out to the dining room and let her sit there for hours at a time.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to serious deficiencies regarding resident protection from abuse and neglect, including failure to properly report suspected incidents. The facility has recurring issues with fire safety systems, resident assessment procedures, and food safety protocols. While all deficiencies show correction dates, the pattern of complaints about resident protection and safety hazards suggests ongoing supervision concerns families should investigate during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Install proper backup exit lighting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Carmel Richmond Healthcare and Rehab Center
nonprofit
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 7 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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