Sunrise Nursing Healthcare LLC
Strong Medicare quality ratings; families often praise warm, welcoming staff members. Still worth an in-person visit.
based on 140 Google reviews
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What this means for your family
While many families report positive experiences with the nursing staff and facility cleanliness, there are recurring, serious allegations regarding neglect and poor communication during medical emergencies. We strongly advise families to conduct an unannounced visit and specifically interview the administration about their reliance on agency staffing and their protocols for handling medical crises.
Google Reviews
Google Reviews
140 reviews on Google“Sunrise Nursing Healthcare LLC receives highly polarized reviews, with many families praising the staff's kindness and the facility's cleanliness, while others report severe concerns regarding neglect, abuse, and poor communication. While some visitors highlight a warm, home-like environment and effective rehabilitation, multiple negative accounts describe issues with medication management, high staff turnover due to agency reliance, and unresponsiveness to urgent family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff members
- Clean and well-maintained facility
- Effective physical therapy services
- Responsive and personable administration
Concerns
- Neglect and poor quality of care (mentioned by 7 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
- Slow response times to call buttons (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
- Inadequate training for dementia/Alzheimer's care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses when a resident uses their call button?
- 3Could you walk me through how your staff is specifically trained to support residents with dementia, especially during moments of high agitation or confusion?
- 4I understand that dining is a key part of daily life; what steps are you taking to improve the variety and quality of the meals served to residents?
- 5How do you ensure that medication management is handled consistently and accurately, particularly during shift changes?
- 6What does a typical day look like for residents in terms of social engagement and physical therapy activities?
Personalized based on this facility's data
Key Review Excerpts
“The patient care provided by the nurses and caregivers has been nothing short of absolutely wonderful! I was very hesitant about moving him to Sunrise but it has been the best care of all the six nursing home facilities where my husband has been a rehab patient.”
“My Uncle was a resident there up until last night 7/9/2023 at 4 am when his family had to call 911. Upon his arrival to the hospital he was found to have dangerously elevated Troponin levels, serious injuries, which we can only attribute to his 2 falls while there or the overall treatment from the staff there.”
“The aides were real nice but sometimes slow to respond to the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring deficiencies in fire safety systems, medication management, and resident rights, with families filing complaints about safety hazards and medication issues. The most concerning pattern is repeated violations in fire alarm systems and sprinkler maintenance appearing across multiple years (2019, 2022, 2025), suggesting ongoing safety infrastructure problems that have not been fully resolved despite reported corrections.
Aug 28, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jul 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2023Complaint3
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Apr 26, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Jun 9, 2022Routine23
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Sunrise Nursing Healthcare LLC
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 32
Ownership & Management
Owners
10-26 Nationwide Tr
Owner · Organization
Starlight Healthcare LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit sunrisenursinghealthcare.com
Medicare data downloads
Original nursing home datasets
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