Sunrise Care Homes Sunnyvale
Families consistently rate this highly — reviewers highlight compassionate and loving care team. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of emotional support and dignity for their loved ones, especially during hospice or transition periods. The staff's commitment to communication and cleanliness is a significant standout, though there is little information available regarding specific dietary variety or specialized memory care programming.
Google Reviews
Google Reviews
19 reviews analyzed“Families considering Sunrise Care Homes Sunnyvale can expect a highly compassionate, home-like environment where staff members are frequently praised for treating residents like family. Reviewers consistently highlight the cleanliness of the facility and the professional, communicative nature of the care team, particularly during end-of-life or hospice care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving care team
- Extremely clean and well-maintained facility
- Strong, responsive communication with families
- Warm, home-like atmosphere
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the home looks; what is your daily routine for keeping the common areas so tidy?
- 2We've heard such lovely things about the compassion of your care team; how do you introduce new staff members to residents to help them feel at home?
- 3Since the atmosphere here feels so warm and home-like, what are some of the favorite daily activities or social gatherings that residents participate in?
- 4How does the team handle communication with families, and how often can we expect updates regarding our loved one's well-being?
- 5In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
- 6How do you ensure that the personalized, loving care mentioned by others is maintained as the facility grows or as needs change?
Personalized based on this facility's data
Key Review Excerpts
“The home is clean, inviting, and honors family connection. The staff - be it kitchen staff, care team, or owners, they are wonderful! They all communicate needs, changes and updates.”
“My mom was cared for physically, emotionally, and spiritually.”
“The place is spotless and Catherine the owner and Pam the nurse were always available whenever I called to answer any question that I had.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 11, 2025Complaint
The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00223348 conducted on February 11, 2025:
Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to the physical health and safety of residents with access to unsecured medication. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed the unlocked medication cabinet in the front living room common area. The medication contained medication for nine of the residents at the facility. 2. During the environmental inspection of the facility, the Compliance Officer observed the unlocked medication lockbox in the refrigerator containing medication, the lockbox was unlocked and had the key in the lockbox, also the key to the lockbox was tied to the shelf in the refrigerator. 3. In an interview, E2 acknowledged the medication in the medication cabinet and in the refrigerator was unlocked and the aforementioned medications were accessible to residents at the facility.
Apr 25, 2024Routine
The following deficiencies were found during the on-site compliance inspection conducted on April 25, 2024:
Based on documentation review, record review and interview, the health care institution failed to administer a training program regarding initial training and continued competency training for fall prevention and fall recovery, for three of three personnel members sampled. The deficient practice posed a risk as organized instruction and information related to resident care and safety was not implemented. Findings include: 1. A review of facility documentation revealed that the health care institution had developed a training program for all staff regarding fall prevention and fall recovery as required in A.R.S. \'a7 36-420.01. 2. A review of E1, E2, and E3's personnel records revealed documentation for initial training and continued competency training titled "Fall Prevention," however the initial training and continued competency training did not include fall recovery. 3. In an interview, E4 acknowledged personnel records for E1, E2, and E3 only indicated initial training and continued competency training for fall prevention and the facility was not in compliance with A.R.S. \'a7 36-420.01.
Based on observation, record review, documentation review, and interview, the governing authority failed to ensure a personnel record for each employee included documentation of compliance with the requirements in A.R.S. \'a7 36-411, for one of three personnel records sampled. The deficient practice posed a risk if E1 was a danger to a vulnerable population. Findings include: 1. A.R.S. \'a7 36-411 states, "A... as a condition of licensure or continued licensure of a residential care institution, a nursing care institution or a home health agency and as a condition of employment in a residential care institution, a nursing care institution or a home health agency, employees and owners of residential care institutions, nursing care institutions or home health agencies or contracted persons or volunteers who provide medical services, nursing services, behavioral health services, health-related services, home health services or supportive services and who have not been subject to the fingerprinting requirements of a health professional's regulatory board pursuant to title 32 shall have valid fingerprint clearance cards that are issued pursuant to title 41, chapter 12, article 3.1 or shall apply for a fingerprint clearance card within twenty working days of employment or beginning volunteer work..." 2. During the environmental tour, the Compliance Officer observed E1's manager licenses conspicuously posted. 3. A review of E1's personnel record revealed E1 was hired as the facility manager September 01, 2023. 4. A review of E1's personnel record revealed a fingerprint clearance card with an expiration date of February 22, 2024. 5. A review of the website from the Arizona Department of Public Safety revealed E1's fingerprint card expired on February 22, 2024. 6. In an interview, E2 and E4 acknowledged E1 did not have a valid fingerprint clearance card and the facility was not in compliance with the requirements in A.R.S. \'a7 36-411.
Based on documentation review, observation, and interview, for a facility authorized to provide directed care services, the manager failed to ensure there was a means of exiting the facility that provided access to an outside area from which a resident could exit to a location at least 30 feet away from the facility and controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if facility staff were unaware of the egress of a resident from the facility. Findings include: 1. A review of Department records revealed the facility was licensed to provide directed care services. 2. During the environmental tour, the Compliance Officer observed two doors located near the TV room and a hallway leading to the side yard. However, the doors were not secured and there were no devices to alert employees. 3. During the environmental tour, the Compliance Officer observed french doors between a resident room and a hallway leading to the back yard. However, the doors were not secured and the door chimes were not activated. 4. During the environmental tour, the Compliance Officer observed french doors in bedroom 8 leading to the back yard. However, the doors were not secured and there were no devices to alert employees. 5. A review of facility documentation revealed a policy and procedures titled "Safety of Wandering Residents," the policy stated "5. If alarms are being used on doors and/ or windows, the caregiver will check them daily for operation and security." 6. In an interview, E2 and E3 acknowledged a means of exiting the facility to an outside area that allowed a resident to be at least 30 feet away from the facility did not control or alert employees of the egress of a resident from the facility.
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Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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