Acoya Shea
Families consistently rate this highly — reviewers highlight immaculate and modern facilities. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
Acoya Shea is an excellent choice if you are looking for a high-end, clean, and socially active environment for your loved one. The dining and wellness programs are standout features. However, when touring, you may want to observe the front desk interactions personally to ensure the level of professionalism meets your family's expectations.
Google Reviews
Google Reviews
55 reviews analyzed“Acoya Shea is highly regarded for its beautiful, modern, and immaculate facilities that offer a warm, family-like atmosphere. Families frequently praise the exceptional staff friendliness and the high quality of dining and wellness programming. However, there are isolated reports of rude behavior and unprofessionalism from specific front desk staff members.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate and modern facilities
- Exceptional, friendly, and professional staff
- High-quality dining and restaurant-style atmosphere
- Engaging wellness and social activities
- Welcoming and inclusive community vibe
Concerns
- Unprofessional or rude behavior from front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the restaurant-style dining here; could you tell us more about how the daily menus are curated and how residents can participate in mealtime?
- 2The community seems so vibrant and active; what are some of the favorite social or wellness activities that residents currently enjoy together?
- 3We noticed how much care the management puts into responding to everyone's feedback; how does that culture of communication extend to the daily interactions between the staff and the residents?
- 4Since we are looking for a very welcoming environment, how does the team ensure that new residents feel included and integrated into the community right from the start?
- 5In the event of a medical emergency or a change in health needs during the night, what specific protocols are in place to ensure immediate care?
- 6How does the staff maintain the high standard of professionalism and friendliness that makes this facility so special for the residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The dining area had the feel of a high-end restaurant,”
“I have visited many times and the building is immaculate, food is outstanding and they have the most clever fun activities for their residents that I have seen”
“As a senior care professional who partners with communities throughout the Valley, I am very intentional about where I refer families. This community consistently earns my trust.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 21, 2024Complaint
The following deficiencies were found during the on-site abbreviated follow-up inspection, and investigation of complaint #AZ00206580, conducted on February 21, 2024:
Based on record review, and interview, for two of four caregivers reviewed, the manager failed to ensure a caregiver provided documentation of cardiopulmonary resuscitation training (CPR) certification specific to adults which included a demonstration. The deficient practice posed a health and safety risk to residents if caregivers did not have CPR training which included a demonstration of the employee's ability to perform CPR. Findings include: 1. In record review, E3's personnel record included documentation of CPR certification, dated October 9, 2022, from NationalCPRFoundation, which was an online training program, and did not include a demonstration. E4's personnel record included documentation of CPR certification, dated September 27, 2023, from National Health & Safety Association, which is an online training program, and did not include a demonstration. 2. During an interview, the findings were reviewed with E1 and E2, acknowledged CPR training received by E3 and E4 was provided online, and did not include a demonstration of the employee's ability to perform CPR.
Dec 19, 2023ComplaintCleanReport
No deficiencies were found during the on-site initial inspection and investigation of complaint #AZ00204008, conducted on December 19, 2023.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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