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Assisted Living

Sunrise at River Road

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

4975 North 1st Avenue, Foothills Heights · Tucson, AZ 85718Licensed & Active
Google rating
4.6/5

based on 108 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-quality memory care and a clean, beautiful environment. However, it is critical to request a detailed, written breakdown of all fees and ask specifically about the process for any future rate increases to avoid the pricing surprises reported by other families.

Google Reviews

Google Reviews

108 reviews analyzed
Sunrise at River Road is highly regarded by families for its beautiful, clean facilities and a compassionate, stable staff that provides excellent memory care. While most reviewers praise the high quality of care and amenities, one significant concern was raised regarding unexpected and substantial increases in monthly costs and administrative fees.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities8.0MedsN/AMemory10.0Comms8.0Value2.0

Strengths

  • Compassionate and attentive care staff
  • Clean and beautifully decorated facility
  • High-quality memory care services
  • Excellent staff longevity and low turnover
  • Pleasant dining and food quality

Concerns

  • Unexpected increases in monthly pricing and fees

Rating Trends

Tap a year to see what changed

2345.02025(25)4.02026(5)

Distribution

5
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4
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12 reviews posted between Dec 9, 2025Dec 11, 2025 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how beautifully decorated and clean the facility is; how do you involve residents in making the dining area feel like home?
  • 2I noticed how much the management values feedback through their responses to families; how does the staff incorporate resident preferences into their daily care routines?
  • 3With the high quality of memory care services mentioned by others, what specific specialized activities do you offer to keep residents engaged and stimulated?
  • 4Since the staff seems to have such great longevity here, how does that stability translate to the level of personalized attention each resident receives?
  • 5Could you walk us through the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6Regarding the monthly costs, how do you handle communication regarding any future adjustments to service fees or pricing structures?

Personalized based on this facility's data


Key Review Excerpts

My mother has been at Sunrise at River Road for about 10 months and we are extremely pleased. She never thought she would move from her home she lived in for over 40 years. We looked at a few places, but this one stood out above all.

Long-term resident's family · 2025★★★★★

The memory staff are phenomenal each and everyone of you make a difference!

Memory care family member · 2025★★★★★

We were quoted 11,700 for the both of them and within that first month we were told it was going up to 16,000. We would have never come to this place had we thought they would charge us so much the price was continually being changed even after we left.

Short-term resident's family · 2026☆☆☆☆
Source: 108 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

7total
3deficiencies
Apr 20, 2026Other
CleanReport

No deficiencies were found during the off-site modification completed on April 20, 2026.

May 23, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00130293 conducted on May 23, 2025.

Oct 21, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00217537 was conducted on October 21, 2024, and no deficiencies were cited :

Sep 10, 2024Routine

The following deficiencies were found during the on-site compliance inspection conducted on September 10, 2024:

A manager shall ensure that:R9-10-819.A.11Corrected Oct 10, 2024

Based on observation and interview, the manager failed to ensure poisonous or toxic materials stored by the facility were stored in a locked area separate from food preparation and storage, dining areas, and medications and were inaccessible to residents. Findings include: 1. During an environmental inspection of the facility, the Compliance Officer observed a kitchen area on the 2nd floor that was open and accessible to residents. The Compliance Officer observed a cabinet below the kitchen sink had a lock, however, the lock had been left unlocked at the time of the inspection. Inside the cabinet, the Compliance Officer observed several cans of tomatoes and a container of, "Comet with Bleach." The Compliance officer observed a second cabinet in the kitchen area had a magnetic lock, however, the lock was detached from the cabinet door and did not secure the cabinet. Inside the second cabinet, the Compliance Officer observed a container of, "Bar Keeper's Friend Cleanser." 2. During an environmental inspection of the facility, the Compliance Officer observed a cabinet in R5's room did not have a lock. Inside the cabinet, the Compliance Officer observed a container of "Oxi Clean Maxforce Gel Stick" A second cabinet in R5's room also did not have a lock and contained a bottle of "Antiseptic Skin Cleanser." 3. In an interview, E1 and E3 acknowledged poisonous or toxic materials stored by the facility were not stored in a locked area inaccessible to residents.

Apr 16, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00208951 and AZ00208949 was conducted on April 16, 2024, and no deficiencies were cited.

Jan 5, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00204876 was conducted on January 5, 2024, and no deficiencies were cited .

Jul 11, 2023Routine

The following deficiencies were found during the on-site compliance inspection conducted on July 11, 2023:

A manager shall ensure that:R9-10-818.A.6.c.i-iiCorrected Aug 25, 2023

Based on documentation review and interview, the manager failed to ensure documentation of each evacuation drills included, if applicable, an identification of residents needing assistance for evacuation and an identification of residents who were not evacuated. Findings include: 1. A review of facility documentation revealed an evacuation drill, dated April 12, 2023. The document included the date and time of the evacuation drill; the amount of time taken for employees and residents to evacuate the assisted living facility; any problems encountered in conducting the evacuation drill; and recommendations for improvement. However, documentation of an identification of residents needing assistance for evacuation, and an identification of residents who were not evacuated was not available for review. The evacuation drill documentation included two resident rosters with some marks and notes, and included a resident sign out log, however, the notes written on the rosters were not clear regarding who had required assistance and who had not been evacuated. 2. A review of facility documentation revealed an evacuation drill, dated September 22, 2022. The document included the date and time of the evacuation drill; the amount of time taken for employees and residents to evacuate the assisted living facility; any problems encountered in conducting the evacuation drill; and recommendations for improvement. However, documentation of an identification of residents needing assistance for evacuation, and an identification of residents who were not evacuated was not available for review. The evacuation drill documentation included two resident rosters with some marks and notes, and included a resident sign out log, however, the notes written on the rosters were not clear regarding who had required assistance and who had not been evacuated. Additionally, the documentation included a form titled, "Sunrise Senior Living Evacuation Drill," which had sections for each resident to mark the level of assistance required by each resident to evacuate. However, the form had been left blank. 3. In an interview with E1, E2, E3, E4, E5, E6, E7, E8, and E9, the findings were presented. E5 acknowledged the documentation of the evacuation drill did not include a clear identification of residents needing assistance for evacuation and an identification of residents who were not evacuated.

Opioid Prescribing and TreatmentR9-10-120.F.1.a-eCorrected Aug 25, 2023

Based on record review and interview, the manager failed to establish, document, and implement policies and procedures for administering an opioid as part of treatment which covered which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members, covered which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members, included how, when and by whom a patient's need for opioid administration is assessed, included how, when and by whom a patient receiving an opioid is monitored, and covered how, when and by whom the actions taken according to subsections (F)(1)(c) and (d) would be documented. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Policy CL-0044-AZ, Opioid Management ", effective March 28, 2018. However, the policy did not cover which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members, did not cover which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members, did not include how, when and by whom a patient's need for opioid administration is assessed, did not include how, when and by whom a patient receiving an opioid is monitored, and did not cover how, when and by whom the actions taken according to subsections (F)(1)(c) and (d) would be documented. 2. In an interview, E8 reported documentation of the assessment and effectiveness of opioid medications was implemented for "as-needed" medications, however, E8 reported assessment and monitoring had not been implemented for scheduled opioids. 3. In an exit interview with E1, E2, E3, E4, E5 E6, E7, E8 and E9, the finding was presented. E8 acknowledged the facility's policy and procedure covering opioid administration did not include all of the policies required by R9-10-120.F.

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References & Resources

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