Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 112 Google reviews
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Public Google reviewers rate Sunrise at River Road highly. Reviewers highlight: compassionate and attentive care staff, clean and beautifully decorated facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Sunrise at River Road is highly regarded by families for its beautiful, clean facilities and a compassionate, stable staff that provides excellent memory care. While most reviewers praise the high quality of care and amenities, one significant concern was raised regarding unexpected and substantial increases in monthly costs and administrative fees.
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Key Review Excerpts
“My mother has been at Sunrise at River Road for about 10 months and we are extremely pleased. She never thought she would move from her home she lived in for over 40 years. We looked at a few places, but this one stood out above all.”
“The memory staff are phenomenal each and everyone of you make a difference!”
“We were quoted 11,700 for the both of them and within that first month we were told it was going up to 16,000. We would have never come to this place had we thought they would charge us so much the price was continually being changed even after we left.”
Source: AZ State Licensing Agency
No deficiencies were found during the off-site modification completed on April 20, 2026.
No deficiencies were found during the on-site investigation of complaint 00130293 conducted on May 23, 2025.
An on-site investigation of complaint AZ00217537 was conducted on October 21, 2024, and no deficiencies were cited :
The following deficiencies were found during the on-site compliance inspection conducted on September 10, 2024:
Based on observation and interview, the manager failed to ensure poisonous or toxic materials stored by the facility were stored in a locked area separate from food preparation and storage, dining areas, and medications and were inaccessible to residents. Findings include: 1. During an environmental inspection of the facility, the Compliance Officer observed a kitchen area on the 2nd floor that was open and accessible to residents. The Compliance Officer observed a cabinet below the kitchen sink had a lock, however, the lock had been left unlocked at the time of the inspection. Inside the cabinet, the Compliance Officer observed several cans of tomatoes and a container of, "Comet with Bleach." The Compliance officer observed a second cabinet in the kitchen area had a magnetic lock, however, the lock was detached from the cabinet door and did not secure the cabinet. Inside the second cabinet, the Compliance Officer observed a container of, "Bar Keeper's Friend Cleanser." 2. During an environmental inspection of the facility, the Compliance Officer observed a cabinet in R5's room did not have a lock. Inside the cabinet, the Compliance Officer observed a container of "Oxi Clean Maxforce Gel Stick" A second cabinet in R5's room also did not have a lock and contained a bottle of "Antiseptic Skin Cleanser." 3. In an interview, E1 and E3 acknowledged poisonous or toxic materials stored by the facility were not stored in a locked area inaccessible to residents.
An on-site investigation of complaint AZ00208951 and AZ00208949 was conducted on April 16, 2024, and no deficiencies were cited.
An on-site investigation of complaint AZ00204876 was conducted on January 5, 2024, and no deficiencies were cited .
The following deficiencies were found during the on-site compliance inspection conducted on July 11, 2023:
Based on record review and interview, the manager failed to establish, document, and implement policies and procedures for administering an opioid as part of treatment which covered which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members, covered which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members, included how, when and by whom a patient's need for opioid administration is assessed, included how, when and by whom a patient receiving an opioid is monitored, and covered how, when and by whom the actions taken according to subsections (F)(1)(c) and (d) would be documented. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Policy CL-0044-AZ, Opioid Management ", effective March 28, 2018. However, the policy did not cover which personnel members may administer an opioid in treating a patient and the required knowledge and qualifications of these personnel members, did not cover which personnel members may provide assistance in the self administration of medication for a prescribed opioid and the required knowledge and qualifications of these personnel members, did not include how, when and by whom a patient's need for opioid administration is assessed, did not include how, when and by whom a patient receiving an opioid is monitored, and did not cover how, when and by whom the actions taken according to subsections (F)(1)(c) and (d) would be documented. 2. In an interview, E8 reported documentation of the assessment and effectiveness of opioid medications was implemented for "as-needed" medications, however, E8 reported assessment and monitoring had not been implemented for scheduled opioids. 3. In an exit interview with E1, E2, E3, E4, E5 E6, E7, E8 and E9, the finding was presented. E8 acknowledged the facility's policy and procedure covering opioid administration did not include all of the policies required by R9-10-120.F.
Based on documentation review and interview, the manager failed to ensure documentation of each evacuation drills included, if applicable, an identification of residents needing assistance for evacuation and an identification of residents who were not evacuated. Findings include: 1. A review of facility documentation revealed an evacuation drill, dated April 12, 2023. The document included the date and time of the evacuation drill; the amount of time taken for employees and residents to evacuate the assisted living facility; any problems encountered in conducting the evacuation drill; and recommendations for improvement. However, documentation of an identification of residents needing assistance for evacuation, and an identification of residents who were not evacuated was not available for review. The evacuation drill documentation included two resident rosters with some marks and notes, and included a resident sign out log, however, the notes written on the rosters were not clear regarding who had required assistance and who had not been evacuated. 2. A review of facility documentation revealed an evacuation drill, dated September 22, 2022. The document included the date and time of the evacuation drill; the amount of time taken for employees and residents to evacuate the assisted living facility; any problems encountered in conducting the evacuation drill; and recommendations for improvement. However, documentation of an identification of residents needing assistance for evacuation, and an identification of residents who were not evacuated was not available for review. The evacuation drill documentation included two resident rosters with some marks and notes, and included a resident sign out log, however, the notes written on the rosters were not clear regarding who had required assistance and who had not been evacuated. Additionally, the documentation included a form titled, "Sunrise Senior Living Evacuation Drill," which had sections for each resident to mark the level of assistance required by each resident to evacuate. However, the form had been left blank. 3. In an interview with E1, E2, E3, E4, E5, E6, E7, E8, and E9, the findings were presented. E5 acknowledged the documentation of the evacuation drill did not include a clear identification of residents needing assistance for evacuation and an identification of residents who were not evacuated.
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