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Assisted Living

Sunol Creek Memory Care

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

5980 Sunol Blvd, Pleasanton, CA 9456646 bedsLicensed & Active
Google rating
4.5/5

based on 31 Google reviews

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Sunol Creek Memory Care Assisted Living in Pleasanton, CA — Street View
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What this means for your family

This facility is an excellent choice for families seeking a warm, clean, and highly compassionate environment for dementia care. However, if your loved one relies on pet companionship or frequent, unstructured visits, you should clarify their specific pet and visitor policies during your tour.

Google Reviews

Google Reviews

31 reviews on Google
Sunol Creek Memory Care is highly regarded by families for its compassionate, person-centered approach and a staff that treats residents like family. While most reviewers praise the warm environment and specialized dementia care, one significant concern was raised regarding the use of medication to manage agitation and restrictive policies regarding pets and visitors.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities9.0Meds1.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Person-centered memory care approach
  • Clean and well-maintained facility
  • Engaging resident activities

Concerns

  • Use of medication to manage behavioral agitation
  • Restrictive policies regarding pets and visitors

Rating Trends

Tap a year to see what changed

234'14(1)'18(7)'20(3)'22(3)'25(2)'26(3)

Distribution · 35 analyzed

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28
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3

How They Respond to Reviews

67%response rate
Excellent

The owner provides highly personalized, empathetic, and warm responses that often reference specific details, staff members, or shared personal anecdotes. They demonstrate a deep commitment to the 'family' aspect of their care by acknowledging individual resident journeys and professional partnerships.

Questions for Your Tour

  • 1I noticed how much the team values responding to feedback from families; how does the staff incorporate resident and family input into the daily care plan?
  • 2With your focus on person-centered memory care, how do you tailor daily activities to match each resident's specific hobbies and interests?
  • 3Can you walk me through your protocols for managing behavioral changes or agitation, and how you prioritize non-medicinal interventions?
  • 4How does the nursing team manage medication administration to ensure accuracy and safety, especially during shift changes?
  • 5What is the process for handling a medical emergency after hours, and how is the family notified?
  • 6We would love to visit often; could you tell me more about your current policies regarding visitor hours and bringing in pets?

Personalized based on this facility's data


Key Review Excerpts

There was an energy and kindness we felt instantly that we hadn't experienced at any of the other facilities we went to.

Long-term resident's family · 2024★★★★★

Dad has already regained some of his cognitive health and is noticeably happier.

Long-term resident's family · 2022★★★★★

The facility is kept very clean and the rooms are nice and kept clean- I’m very happy we found them.

Long-term resident's family · 2022★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

23total
3 Type A— immediate health risk
8 Type B— non-compliance
Clean record— no deficiencies found
Apr 1, 2026Inspection
Clean

FACILITY EVALUATION REPORT

Feb 19, 2026Other
Clean

This report details a complaint investigation conducted on February 19, 2026, regarding allegations of staff mismanagement of resident medications. After reviewing documentation and interviewing staff, the Licensing Program Analyst found that there was not a preponderance of evidence to prove the alleged violations occurred, resulting in an 'Unsubstantiated' finding.

Feb 19, 2026Complaint
Clean

This report details a complaint investigation conducted on February 19, 2026, regarding allegations of staff mismanagement of resident medications. After reviewing documentation and interviewing staff, the Licensing Program Analyst found that there was not a preponderance of evidence to prove the alleged violations occurred, resulting in an 'Unsubstantiated' finding.

Oct 24, 2025Other
Clean

The inspection was a Case Management visit following an incident report regarding a resident elopement. The primary deficiency cited relates to inadequate observation protocols, specifically concerning the resident wandering off the facility without staff knowledge. Both deficiencies cited are Type B, indicating non-compliance that could become a risk if not corrected.

Jul 17, 2025Other
Clean

The inspection was conducted on 07/17/2025 as a Case Management follow-up regarding an incident report from 7/9/2025. The Licensing Program Analyst interviewed staff and reviewed resident files, noting medication changes and dementia diagnoses for the involved residents. No deficiencies were cited during this visit.

Apr 18, 2025Other
Clean

The facility was inspected on 04/18/2025 following an incident report from 4/14/2025 regarding a resident's hospitalization for C. Diff. The Licensing Program Analyst reviewed the resident's files and found no deficiencies to cite on this date.

Apr 2, 2025Inspection
Clean

The facility underwent a Required - 1 Year inspection on April 2, 2025. The inspection covered various areas, including resident rooms, common areas, and kitchen facilities. No deficiencies were cited during this inspection.

Nov 4, 2024Other
Clean

The inspection was conducted as a Case Management follow-up regarding an incident report from 10/25/2024 concerning missed bedtime medications. Two deficiencies were cited related to medication administration, both citing CCR 87465(c)(2). The deficiencies are classified as Type A because they pose an immediate health and safety risk to the residents in care.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pri Sunol LLC; Agemark Management LLC

Administrator

NEWMAN, JOAN

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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