Sundale Nursing Home
Strong Medicare quality ratings; families often praise competent and caring nursing staff. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
Sundale offers a clean environment with highly regarded clinical and medical staff, making it a potential option for rehabilitation. However, families should be aware of recurring complaints regarding administrative responsiveness and staffing levels; we recommend scheduling a tour to observe staff-to-patient ratios firsthand and asking for a direct point of contact for administrative concerns.
Google Reviews
Google Reviews
12 reviews analyzed“Sundale Nursing Home receives polarized feedback, with some families praising the clinical staff and cleanliness, while others report significant issues with administrative responsiveness and staffing levels. While nursing assistants and medical care are frequently highlighted as competent, multiple reviewers express frustration with an uncaring administration and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Competent and caring nursing staff
- Impeccably clean facility
- Strong medical director
- Home-like environment
Concerns
- Grossly understaffed (mentioned by 2 reviewers)
- Uncaring or rude administration (mentioned by 3 reviewers)
- Difficulty communicating/unreachable by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a key focus for your team, could you walk me through the specific process for ensuring residents receive the correct dosages on time?
- 2I understand that reaching the facility by phone can sometimes be a challenge; what is the most reliable way for family members to get updates or reach administration when they have questions?
- 3With the current staffing levels, how does the team ensure that residents still receive consistent, personalized attention throughout the day?
- 4I noticed the facility is known for its home-like environment; what are some of the most popular daily activities or social events that residents participate in to stay engaged?
- 5How does the administration approach feedback and communication with families to ensure we feel supported and informed about our loved one's care?
- 6Since the medical director is highly regarded here, how is the coordination handled between the nursing staff and the medical team during an urgent health situation or emergency?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, nursing assistants, and housekeeping at Sundale are extraordinary. The facility is impeccably clean. The medical director is among the best in the region.”
“The nursing staff and nursing assistants were very good to my brother, but they were grossly understaffed. The administration is uncaring and totally disregarded many of our concerns.”
“I was so impressed by the competent and caring staff at Sundale on my many visits. The family kept affirming Sundale's care of their loved one during the funeral week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sundale has recurring issues with care planning and dietary services that appear across multiple surveys from 2021-2025, though all deficiencies have correction dates. Families filed complaints about care planning and food handling practices in 2024. The facility shows persistent problems in three main areas: resident assessment and care planning, food safety and nutrition, and infection control, suggesting ongoing operational challenges despite reported corrections.
Jan 14, 2025Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 3, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 22, 2023Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 10, 2021Routine12
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Sundale Nursing Home
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sundalecare.com
Medicare data downloads
Original nursing home datasets
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