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Nursing HomeMedicaid Investigative

Morgantown Heights of Journey

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1379 Van Voorhis Rd, Morgantown, WV 26505100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 66 Google reviews

5
4
3
2
1
Morgantown Heights of Journey Nursing Home in Morgantown, WV — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 12)

Bottom 25% in WV · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · $148,460 in fines

Source: Medicare data

What this means for your family

The facility's physical therapy department is highly regarded and often cited as a reason for successful recovery. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

66 reviews analyzed
Morgantown Heights of Journey presents a polarized experience, with many reviewers praising the physical therapy department and specific staff members for their dedication and kindness. However, significant concerns regarding chronic understaffing, slow response times to call lights, and lapses in basic hygiene and patient safety are frequently cited by families. While some report a positive, resident-focused environment, others describe a facility struggling with high staff turnover and inconsistent quality of care.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean5.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Friendly and compassionate nursing staff
  • Clean and well-maintained facility environment
  • Responsive leadership during specific crises

Concerns

  • Slow response times to call lights and patient needs (mentioned by 6 reviewers)
  • Understaffing leading to poor quality of care (mentioned by 5 reviewers)
  • Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(5)'22(10)'24(9)'26(9)

Distribution

5
40
4
7
3
0
2
2
1
16

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the physical therapy team is highly praised here; how do you integrate their work into the daily routine for residents who need extra support?
  • 2Given that some families have expressed concerns about response times to call lights, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
  • 3With the current staffing levels, how do you ensure that consistent daily hygiene and room cleanliness are maintained for every resident?
  • 4I see that your leadership has been responsive during past challenges; what is your current strategy for improving communication with families regarding their loved one's daily care and medication management?
  • 5What steps are being taken to address the recent CMS health inspection findings to ensure a higher standard of care moving forward?
  • 6Since I noticed your team actively engages with feedback online, what is the best way for us to stay in the loop and communicate directly with staff if we have concerns?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was exceptional and played a huge role in helping her regain strength and confidence so she could return home safely to the community.

Long-term resident's family · 2026★★★★★

Within 3 days there was ZERO care given to my stepmom, a toilet full of urine that smelled up the whole room when I arrived... no changed bedding.

Memory care family member · 2025☆☆☆☆

The nurses, CNAs and all staff are taking great care of my brother, thank you so much.

Long-term resident's family · 2022★★★★
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

9

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
12.1%
WV
7.2%
Monongalia
2.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.4%
WV
14.0%
Monongalia
11.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.8%
Mixed vs Avgs
Here
20.8%
US
19.4%
WV
22.3%
Monongalia
30.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
19.5%
WV
27.0%
Monongalia
12.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
14.4%
WV
15.6%
Monongalia
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.3%
WV
17.2%
Monongalia
23.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.5%
Worse than Avg
Here
66.5%
US
81.8%
WV
78.4%
Monongalia
96.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
79.7%
WV
79.4%
Monongalia
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
WV
1.0%
Monongalia
0.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Above state avg (13.8)
17 complaint-triggered
$148,460 in fines

This facility has significant concerns including families filing 17 complaints that triggered inspections, with recurring issues in care planning, medication management, and nursing services. Problems with abuse/neglect reporting, treatment according to resident preferences, and pharmacy services have persisted across multiple surveys from 2022 through 2025, suggesting ongoing systemic challenges despite reported corrections.

Sep 10, 2025Routine
14
0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628MinorCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0745MinorCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0810MinorCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 10, 2025Complaint
1
0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 10, 2025Complaint
5
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 22, 2024Complaint
3
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 11, 2024Routine
27
0610SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0847ModerateCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0680ModerateCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0679ModerateCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919ModerateCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0331ModerateCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Mar 11, 2024Complaint
7
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0726ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Fine

Mar 11, 2024

$148,460

Ownership & Operations

Who Operates This Facility

Owner / Operator

Morgantown Heights of Journey

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

20 facilities nationwide

Chain avg rating: 1.7/5 · Rank 17 of 19 (Worst)

Ownership & Management

Owners

Journey Cz of Wv LLC

Owner · Organization

100%

Journey Cz Wv Healthcare Holdings LLC

Owner (parent company) · Organization

100%

Key personnel

Mcguinness, BernardOfficer / DirectorJourney Cz Management LLCManagerJones, SheilaManagerMcguinness, BernardManagerPaine, WardManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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