Sun City Post Acute
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 119 Google reviews

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What this means for your family
This facility is highly regarded for its rehab outcomes and friendly staff, making it a strong contender for short-term recovery. However, families should be proactive about discharge planning and medication management, as some reviewers noted a lack of support during the transition home. We recommend scheduling a tour to observe the current staffing levels and asking specifically how they handle communication with families after hours.
Google Reviews
Google Reviews
119 reviews on Google“Sun City Post Acute is generally well-regarded for its attentive nursing staff, cleanliness, and effective rehabilitation programs, with many families praising the facility's compassionate care and responsiveness. However, a minority of reviewers report serious concerns regarding understaffing, poor communication during discharge, and lapses in basic patient care. While most families feel their loved ones are in safe hands, the facility's performance appears inconsistent, particularly regarding aftercare support and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Helpful and professional administrative team
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor communication and lack of support during discharge/aftercare (mentioned by 3 reviewers)
- Inconsistent quality of food (mentioned by 2 reviewers)
- Negligent patient care and hygiene issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to feedback online; how does that commitment to communication translate to how you keep families updated on their loved one's daily progress?
- 2With the facility currently managing a high capacity of 118 residents, what specific steps are you taking to ensure that call lights and requests for assistance are addressed promptly?
- 3Given the recent focus on improving health inspection outcomes, what new protocols have been implemented to ensure consistent standards of hygiene and patient care?
- 4How does your team ensure a smooth transition and provide adequate support for families during the discharge and aftercare planning process?
- 5We've heard great things about your therapy programs, but could you share how you keep residents engaged and socially active during their downtime outside of therapy hours?
- 6How do you manage the balance of nutritional needs and menu variety to ensure that residents are consistently satisfied with their dining experience?
Personalized based on this facility's data
Key Review Excerpts
“Our Mom is 91yr old. Sadly, this is the four experience with a rehab center. I can honestly state that Sun City Post Acute is the best of all four facilities.”
“The only detriment I could say this place has is the food, since that's kinda hit or miss, but beyond that, the rehab is amazing.”
“I had a pretty good experience while I was in there but any kind of aftercare....nope i have called 5 or 6 times with no return call. when you leave your on your own”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced serious concerns, including families filing complaint reports that led to citations for abuse protection failures and accident prevention issues. The most recurring problems involve medication management, resident rights and communication, and quality of care including wound care and nutrition. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and recent complaint-triggered citations in 2024-2025 suggest ongoing challenges with consistent care standards.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Mar 22, 2024Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 2, 2022Routine14
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 6, 2021Routine23
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 20, 2026ComplaintCleanReport
The complaint survey was conducted on February 20, 2026, with the investigation of intake #:00157454 and 00157472. There were no deficiencies cited:
Jan 5, 2026Other
Based on observation and interviews with staff, the facility failed to provide a safe means of egress out of the emergency exit doors. Failure to provide a clear and unimpeded means of egress could cause harm to the patients and staff in a fire emergency
Based on record review and interview the facilityfailed to provide required fire drill documentation for two fries drills. Failing to conducted the fire drills in accordance with the life safety code to familiarize staff with conditions under an actual fire can result in harm to patients and/or staff during a an actual fire or emergency situation.Â
Nov 18, 2025ComplaintCleanReport
The Complaint survey was conducted on November 18, 2025 in conjunction with the investigation of the following complaints 00150802 and 00150946.There were no deficiencies cited
Oct 14, 2025ComplaintCleanReport
The onsite complaint survey was conducted on October 14, 2025 and investigated complaint #00146095. There were no deficiencies noted.
Sep 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 04, 2025 for the investigation of intake #00141036, 00132672, 00125378, 00123251. There were no deficiencies cited.
Aug 27, 2025ComplaintCleanReport
The complaint survey was conducted on August 27, 2025, with the investigation of intake #AZ00197007, AZ00200003, 00142275 There were no deficiencies cited.
May 29, 2025ComplaintCleanReport
The complaint survey was conducted on May 29, 2025 through May 30, 2025 with the investigation of intake #: 00131917. There were no deficiencies cited:
Apr 29, 2025ComplaintCleanReport
The complaint survey was conducted on April 29, 2025, with the investigation of intake #'s: 00127949, AZ00224312. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Sun City Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 93 of 260
Ownership & Management
Owners
Pacs Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit suncitypa.com
Medicare data downloads
Original nursing home datasets
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