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Nursing HomeMedicaid

Sun City Post Acute

Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.

9940 West Union Hills Drive, Sun City, AZ 85373118 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 119 Google reviews

5
4
3
2
1
Sun City Post Acute Nursing Home in Sun City, AZ — Street View
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What this means for your family

This facility is highly regarded for its rehab outcomes and friendly staff, making it a strong contender for short-term recovery. However, families should be proactive about discharge planning and medication management, as some reviewers noted a lack of support during the transition home. We recommend scheduling a tour to observe the current staffing levels and asking specifically how they handle communication with families after hours.

Google Reviews

Google Reviews

119 reviews on Google
Sun City Post Acute is generally well-regarded for its attentive nursing staff, cleanliness, and effective rehabilitation programs, with many families praising the facility's compassionate care and responsiveness. However, a minority of reviewers report serious concerns regarding understaffing, poor communication during discharge, and lapses in basic patient care. While most families feel their loved ones are in safe hands, the facility's performance appears inconsistent, particularly regarding aftercare support and administrative follow-through.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean8.0Activities9.0Meds5.0MemoryN/AComms5.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Helpful and professional administrative team

Concerns

  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Poor communication and lack of support during discharge/aftercare (mentioned by 3 reviewers)
  • Inconsistent quality of food (mentioned by 2 reviewers)
  • Negligent patient care and hygiene issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.52023(11)4.52024(29)4.02025(41)4.62026(28)

Distribution · 109 analyzed

5
83
4
10
3
1
2
2
1
13

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very active in responding to feedback online; how does that commitment to communication translate to how you keep families updated on their loved one's daily progress?
  • 2With the facility currently managing a high capacity of 118 residents, what specific steps are you taking to ensure that call lights and requests for assistance are addressed promptly?
  • 3Given the recent focus on improving health inspection outcomes, what new protocols have been implemented to ensure consistent standards of hygiene and patient care?
  • 4How does your team ensure a smooth transition and provide adequate support for families during the discharge and aftercare planning process?
  • 5We've heard great things about your therapy programs, but could you share how you keep residents engaged and socially active during their downtime outside of therapy hours?
  • 6How do you manage the balance of nutritional needs and menu variety to ensure that residents are consistently satisfied with their dining experience?

Personalized based on this facility's data


Key Review Excerpts

Our Mom is 91yr old. Sadly, this is the four experience with a rehab center. I can honestly state that Sun City Post Acute is the best of all four facilities.

Long-term resident's family · 2024★★★★★

The only detriment I could say this place has is the food, since that's kinda hit or miss, but beyond that, the rehab is amazing.

Rehab patient's family · 2025☆☆☆☆

I had a pretty good experience while I was in there but any kind of aftercare....nope i have called 5 or 6 times with no return call. when you leave your on your own

Rehab patient · 2025☆☆☆☆
Source: 119 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
19.5%
AZ
20.6%
Maricopa
23.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
15.5%
AZ
11.2%
Maricopa
10.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
AZ
10.6%
Maricopa
8.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.3%
AZ
13.5%
Maricopa
11.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.4%
AZ
20.5%
Maricopa
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.5%
Mixed vs Avgs
Here
10.5%
US
12.1%
AZ
4.0%
Maricopa
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Mixed vs Avgs
Here
86.7%
US
79.8%
AZ
87.3%
Maricopa
89.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
3 complaint-triggered

This facility has faced serious concerns, including families filing complaint reports that led to citations for abuse protection failures and accident prevention issues. The most recurring problems involve medication management, resident rights and communication, and quality of care including wound care and nutrition. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and recent complaint-triggered citations in 2024-2025 suggest ongoing challenges with consistent care standards.

Dec 30, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 28, 2025Complaint
1
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Mar 22, 2024Routine
9
0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jan 4, 2024Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 2, 2022Routine
14
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 6, 2021Routine
23
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

20total
17deficiencies
Feb 20, 2026Complaint
CleanReport

The complaint survey was conducted on February 20, 2026, with the investigation of intake #:00157454 and 00157472. There were no deficiencies cited:

Jan 5, 2026Other
NFPA 101 FederalCorrected Feb 24, 2026

Based on observation and interviews with staff, the facility failed to provide a safe means of egress out of the emergency exit doors. Failure to provide a clear and unimpeded means of egress could cause harm to the patients and staff in a fire emergency

NFPA 101 FederalCorrected Feb 24, 2026

Based on record review and interview the facilityfailed to provide required fire drill documentation for two fries drills. Failing to conducted the fire drills in accordance with the life safety code to familiarize staff with conditions under an actual fire can result in harm to patients and/or staff during a an actual fire or emergency situation.Â

Nov 18, 2025Complaint
CleanReport

The Complaint survey was conducted on November 18, 2025 in conjunction with the investigation of the following complaints 00150802 and 00150946.There were no deficiencies cited

Oct 14, 2025Complaint
CleanReport

The onsite complaint survey was conducted on October 14, 2025 and investigated complaint #00146095. There were no deficiencies noted.

Sep 4, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 04, 2025 for the investigation of intake #00141036, 00132672, 00125378, 00123251. There were no deficiencies cited.

Aug 27, 2025Complaint
CleanReport

The complaint survey was conducted on August 27, 2025,  with the investigation of intake #AZ00197007, AZ00200003, 00142275 There were no deficiencies cited.

May 29, 2025Complaint
CleanReport

The complaint survey was conducted on May 29, 2025 through May 30, 2025 with the investigation of intake #: 00131917. There were no deficiencies cited:

Apr 29, 2025Complaint
CleanReport

The complaint survey was conducted on April 29, 2025, with the investigation of intake #'s: 00127949, AZ00224312. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sun City Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 93 of 260

Ownership & Management

Owners

Pacs Group, INC.

Owner (parent company) · Organization

100%

Key personnel

Srivastava, VineeContracted Managing EmployeeOsterneck, ScottW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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