Sumter East Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 3)
- High RN turnover (54%)
Bottom 25% in SC · Critically understaffed (RN) · $33,097 in fines
What this means for your family
While the admissions and activities departments are highly regarded, the recurring reports of neglect, hygiene issues, and communication failures are serious red flags. If you are considering this facility, perform an unannounced visit during the evening or weekend to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
107 reviews on Google“Sumter East Health & Rehabilitation Center receives highly polarized feedback, with many praising the admissions and activities departments while others report severe concerns regarding patient neglect and communication. Families often highlight specific staff members for their kindness, yet multiple reviewers describe a facility that struggles with basic hygiene, responsiveness, and staffing levels. Prospective families should be aware of the stark contrast between the positive experiences of some and the distressing reports of neglect and poor oversight from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised activities department
- Helpful and professional admissions staff
- Welcoming and friendly front desk reception
- Effective rehabilitation therapy team
Concerns
- Difficulty reaching staff via phone (mentioned by 6 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Medication administration errors (mentioned by 2 reviewers)
- Understaffing and high employee turnover (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your admissions team is very highly regarded; how do you ensure that same level of responsiveness and communication continues once a resident is settled in?
- 2Given that your activities department receives such great feedback, what are some of the most popular social programs or events that residents are currently enjoying?
- 3I understand that maintaining consistent staffing is a challenge in this industry; what specific steps is the facility taking to ensure that residents receive timely assistance with daily hygiene and personal care needs?
- 4Since medication management is a critical part of care, could you walk me through the safety protocols and double-check systems you have in place to prevent administration errors?
- 5I appreciate that the leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 6What is your protocol for handling urgent medical needs or changes in a resident's condition, especially during evening or weekend hours when staffing levels might fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a patient at the facility twice and each time Ashely Isaac’s professionalism and knowledge made the experience at registration easy and comfortable.”
“My mother had to be moved to the dementia unit there about 4 months ago. The BEST move I made for her. The caring staff of administration and nurses is absolutely the best.”
“The bugs were horrible both day and night! Maintenance explained to us that they're working on the problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sumter East Health & Rehabilitation Center has significant compliance issues, with 7 complaint-triggered deficiencies indicating families have filed reports about care problems. The facility repeatedly struggles with safety supervision, medication management, and infection control across multiple surveys from 2021-2024. While most violations are corrected after citation, the recurring nature of deficiencies in critical areas like accident prevention and proper restraint use suggests ongoing quality concerns that families should carefully evaluate.
Mar 10, 2026Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Mar 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Oct 11, 2024Routine8
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 29, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 21, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Federal Penalties
Fine
Mar 20, 2025
$4,433
Fine
Oct 11, 2024
$8,018
Fine
Oct 11, 2024
$8,783
Fine
Sep 29, 2023
$7,901
Fine
Jul 21, 2023
$3,962
Ownership & Operations
Who Operates This Facility
Sumter East Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Scsnf Investment Group LLC
Owner · Organization
Bhgsc Holdings LLC
Owner (parent company) · Organization
Carestrong LLC
Owner (parent company) · Organization
Michael Allen Bokor Revocable Living Trust Agreement Dated May29, 2008
Owner (parent company) · Organization
Greenwald, Michael
Owner (parent company)
Bokor, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit sumtereasthrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.