Suites at Rouse
Families consistently rate this highly — reviewers highlight caring and attentive staff. Schedule a visit to confirm the fit.
based on 5 Google reviews
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What this means for your family
The facility offers a beautiful environment with caring staff and great activities that residents enjoy. While most recent ratings are high, there is a single one-star review from 2024 that warrants a follow-up question during your tour to understand any past issues.
Google Reviews
Google Reviews
5 reviews analyzed“Families considering Suites at Rouse will find a beautiful facility with caring staff and engaging activities for residents. However, potential residents should be aware of a highly negative review from 2024 that lacks specific details but indicates a significant dissatisfaction.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive staff
- Beautiful facility environment
- Engaging resident activities
- Scenic outdoor views
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1The outdoor views here are stunning; how often do residents get to enjoy time in those scenic areas?
- 2I've heard great things about the staff's attentiveness; how do you ensure that level of personal care remains consistent across all shifts?
- 3What are some of the most popular resident activities currently happening in the community?
- 4With the beautiful environment you've created, how do you incorporate the outdoor spaces into the daily activity calendar?
- 5Can you walk me through the specific protocols the team follows if a resident has a medical emergency during the night?
- 6How does the care team approach addressing any recent regulatory or state-level feedback to ensure the highest quality of service?
Personalized based on this facility's data
Key Review Excerpts
“The Suites at Rouse is a beautiful facility with very caring staff. My dad loved the activities and the amazing outdoor views.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, the Suites at Rouse underwent 31 inspections, resulting in 12 clean reports and 61 recorded violations. The findings included administrative errors regarding resident contracts and care plans, as well as safety and maintenance concerns involving unlabeled food, unlocked cleaning supplies, and missing contact information.
Jan 5, 2026RoutineCleanReport
No deficiencies found during this inspection.
Oct 21, 2025Routine
The home did not have an inspection certificate for the stair glide located in the stairwell in Hallway C.
The enabler bar on the bed in bedroom #127 was unsecured and moving.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephones in the A and B hallway nurses stations.
There was no bedside light next to the bed in bedroom #93.
The home's emergency procedures were not posted in a conspicuous and public place.
The home does not use alternate exit routes during fire drills.
Oct 22, 2024Routine
A 1/4 inch gap was found between double fire doors in the North A hall due to a failed top latch.
The B Hall medication cart was left unlocked, providing access to medications for approximately 20 residents.
A resident was in possession of insulin with instructions to discard, which does not meet the requirement for current prescription medication.
A resident's medication label contained incorrect dosage instructions compared to the prescribed amount.
Sep 12, 2023Routine
There were periods where no staff members present in the home were certified in first aid, CPR, and obstructed airway techniques.
The exterior dumpster lid was found open, failing to prevent potential access by insects or rodents.
A kitchen window in the Secure Dementia Care Unit was missing its screen.
An opened container of sour cream in the bar room kitchen refrigerator was not labeled or dated.
Two dented cans of salmon were observed in the food storage area.
Apr 25, 2023RoutineCleanReport
No deficiencies found during this inspection.
Dec 28, 2022Routine
A possible theft regarding a resident's monies was not reported to the Department within the required 24 hours.
The home had not completed any quality management reviews within the past 12 months.
A resident transport vehicle lacked a first aid kit, and another vehicle's kit was inaccessible due to a corroded zipper.
Approximately 2 inches of snow was present on the sidewalk outside the Memory Care Unit exit.
The home failed to conduct unannounced fire drills for the months of May, June, and August of 2022.
May 10, 2022Routine
Multiple residents did not receive 8:00 pm medication until after 10:00 pm or 1:00 am due to lack of available direct care staffing.
Medication administration records for Resident #2 lacked staff initials for medications administered on 4/8/22 and 5/6/22.
Prescribed medication (Midodrine HCI) was not administered at the required 8:00 pm time on 4/7/22 and 4/8/22.
Nov 18, 2021Routine
On 11/14/21, only 81 hours of direct care staffing were provided, failing to meet the required minimum of 86 hours for residents with mobility needs.
On 11/14/21, only 60.75 hours of required personal care service hours were provided during waking hours, failing to meet the 75% requirement.
Ownership & Operations
Who Operates This Facility
Board of Directors of the Rouse Estate
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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