Rouse Warren County Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in PA · Below recommended RN staffing · Above average staffing · $22,967 in fines
What this means for your family
While some families report excellent experiences with therapy and attentive nursing, there are serious, recurring allegations regarding medical neglect and slow response times. When touring, we strongly recommend asking for specific protocols on how vitals are monitored for high-risk patients and observing the staff-to-resident ratio during off-peak hours.
Google Reviews
Google Reviews
21 reviews analyzed“Rouse Warren County Home receives highly polarized feedback, with some families praising the attentive staff and therapy services while others report severe concerns regarding medical neglect and staffing shortages. Critical reviews highlight instances of missed diagnoses and slow response times, while positive reviews emphasize a friendly environment and good access to snacks and coffee. Prospective families should be aware of the significant inconsistency in care quality reported across different experiences.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective rehabilitation therapy
- Accessible snacks and refreshments
- Clean facility environment
Concerns
- Insufficient staffing levels leading to slow call-bell response times (mentioned by 3 reviewers)
- Allegations of medical neglect or failure to detect serious illness (mentioned by 2 reviewers)
- Rude or unprofessional behavior by non-nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your current protocol for ensuring call-bells are answered promptly, especially during shift changes or overnight hours?
- 2I noticed some concerns regarding communication and medication management; could you walk me through how your team keeps families updated on changes in a resident's health status or medication regimen?
- 3With your rehabilitation therapy being a noted strength, how do you integrate those therapy goals into the daily routine for residents who aren't in active sessions?
- 4What specific steps are in place to ensure that medical symptoms are caught early and that any changes in a resident's condition are escalated to a physician immediately?
- 5How are you working to improve the variety and engagement of your daily activities to ensure residents feel connected and active throughout the week?
- 6How do you foster a culture of professionalism and kindness among all staff members, including those in non-nursing roles, to ensure every resident feels respected?
Personalized based on this facility's data
Key Review Excerpts
“My father has been there since January 3,2025. He loves the staff they're very friendly and attentive (not buried in cell phones) my dad does not have to wait long at all when he rings his bell.”
“My mother loved the staff and thought of them as her extended family. Activities and Therapy were her favor things to attend daily.”
“How can someone have pneumonia and nobody knew till the next morning she’s rushed to the hospital and is so bad she dies days later!!! This was neglect, they should have noticed she was sick!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues with care planning and medication management across multiple surveys, though all deficiencies have been corrected by the provider. Families have filed complaints that led to citations for inadequate communication about resident changes and unsafe living conditions. The facility has also had repeated problems with emergency power systems and shows a concerning pattern of abuse/neglect citations, indicating potential supervision gaps that families should discuss during visits.
Aug 21, 2025Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 27, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Oct 20, 2023Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Oct 20, 2023
$22,967
Ownership & Operations
Who Operates This Facility
Rouse Warren County Home
government
Ownership & Management
Owners
Board of Directors of the Rouse Estate
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit rouse.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.