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Nursing HomeMedicaid Investigative

Rouse Warren County Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

701 Rouse Avenue, Youngsville, PA 16371176 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 21 Google reviews

5
4
3
2
1
Rouse Warren County Home Nursing Home in Youngsville, PA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in PA · Below recommended RN staffing · Above average staffing · $22,967 in fines

Source: Medicare data

What this means for your family

While some families report excellent experiences with therapy and attentive nursing, there are serious, recurring allegations regarding medical neglect and slow response times. When touring, we strongly recommend asking for specific protocols on how vitals are monitored for high-risk patients and observing the staff-to-resident ratio during off-peak hours.

Google Reviews

Google Reviews

21 reviews analyzed
Rouse Warren County Home receives highly polarized feedback, with some families praising the attentive staff and therapy services while others report severe concerns regarding medical neglect and staffing shortages. Critical reviews highlight instances of missed diagnoses and slow response times, while positive reviews emphasize a friendly environment and good access to snacks and coffee. Prospective families should be aware of the significant inconsistency in care quality reported across different experiences.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean5.0Activities3.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and attentive nursing staff
  • Effective rehabilitation therapy
  • Accessible snacks and refreshments
  • Clean facility environment

Concerns

  • Insufficient staffing levels leading to slow call-bell response times (mentioned by 3 reviewers)
  • Allegations of medical neglect or failure to detect serious illness (mentioned by 2 reviewers)
  • Rude or unprofessional behavior by non-nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)5.01.0'21(1)2.03.0'23(4)4.03.8'25(5)2.3'26(3)

Distribution

5
10
4
0
3
1
2
2
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what is your current protocol for ensuring call-bells are answered promptly, especially during shift changes or overnight hours?
  • 2I noticed some concerns regarding communication and medication management; could you walk me through how your team keeps families updated on changes in a resident's health status or medication regimen?
  • 3With your rehabilitation therapy being a noted strength, how do you integrate those therapy goals into the daily routine for residents who aren't in active sessions?
  • 4What specific steps are in place to ensure that medical symptoms are caught early and that any changes in a resident's condition are escalated to a physician immediately?
  • 5How are you working to improve the variety and engagement of your daily activities to ensure residents feel connected and active throughout the week?
  • 6How do you foster a culture of professionalism and kindness among all staff members, including those in non-nursing roles, to ensure every resident feels respected?

Personalized based on this facility's data


Key Review Excerpts

My father has been there since January 3,2025. He loves the staff they're very friendly and attentive (not buried in cell phones) my dad does not have to wait long at all when he rings his bell.

Long-term resident's family · 2025★★★★★

My mother loved the staff and thought of them as her extended family. Activities and Therapy were her favor things to attend daily.

Long-term resident's family · 2024★★★★★

How can someone have pneumonia and nobody knew till the next morning she’s rushed to the hospital and is so bad she dies days later!!! This was neglect, they should have noticed she was sick!

Family member of deceased resident · 2026☆☆☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
85%
Registered nurses for medical care
Total Nursing
4.09hrs
100%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.6%
Worse than Avg
Here
35.6%
US
15.3%
PA
18.4%
Warren
13.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
19.5%
PA
19.9%
Warren
25.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
14.4%
PA
17.6%
Warren
12.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
PA
26.0%
Warren
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
PA
87.1%
Warren
93.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
12.1%
PA
8.3%
Warren
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
PA
68.7%
Warren
83.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
PA
69.2%
Warren
83.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
PA
1.4%
Warren
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Well below state avg (10.1)
1 complaint-triggered
$22,967 in fines

This facility has faced recurring issues with care planning and medication management across multiple surveys, though all deficiencies have been corrected by the provider. Families have filed complaints that led to citations for inadequate communication about resident changes and unsafe living conditions. The facility has also had repeated problems with emergency power systems and shows a concerning pattern of abuse/neglect citations, indicating potential supervision gaps that families should discuss during visits.

Aug 21, 2025Routine
4
0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jul 3, 2025Complaint
1
0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 27, 2024Routine
8
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0625ModerateCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0223MinorCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Oct 20, 2023Routine
12
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0887MinorCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0761MinorCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Oct 20, 2023

$22,967

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rouse Warren County Home

Organization Type

government

Ownership & Management

Owners

Board of Directors of the Rouse Estate

Owner · Organization

100%

Key personnel

Durbin, PatriciaOfficer / DirectorGlotz, DanielOfficer / DirectorHuber, TimothyOfficer / DirectorKlakamp, KenOfficer / DirectorPatterson, KathleenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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