Sturgeon Bay Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
Watch Sturgeon Bay Health Services
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some visitors appreciate the friendly atmosphere, the recurring reports of poor administrative communication and safety concerns are significant red flags. We strongly advise families to conduct an unannounced visit and ask specifically about their protocols for family notification during medical emergencies.
Google Reviews
Google Reviews
7 reviews on Google“Sturgeon Bay Health Services receives polarized feedback, with recent reviews highlighting a stark contrast between superficial friendliness and severe operational failures. Families have reported significant concerns regarding administrative communication, resident safety, and the handling of medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming frontline staff
- Positive atmosphere noted by some visitors
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Inadequate care and safety protocols for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how do you use that family input to improve your daily operations?
- 2Could you walk me through your current process for keeping families updated on a resident's health status, especially during transitions or changes in care?
- 3Given the current focus on enhancing cleanliness and hygiene standards, what is your daily routine for maintaining the living areas and common spaces?
- 4How do you ensure that your care protocols are consistently followed across all shifts to maintain the safety and well-being of every resident?
- 5What specific activities or engagement programs do you have in place for memory care residents to ensure they feel connected and supported throughout the day?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“My mother had covid and I wasn't informed of it until I was told in a wellness meeting via phone call DAYS later when there was fear she wouldn't survive it.”
“Horrible communication from the administration. We were pending acceptance of a relative and they quit contacting us for over a week.”
“Very unethical health care facility. My dad has a difficult dementia to deal with. They did not handle his situation well at all and left the family in a very difficult situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with a long-term catheter
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to recent citations for accident prevention, infection control, and pressure ulcer care, with the most recent complaint-triggered deficiency occurring in January 2025. This facility shows recurring issues across fire safety systems, care planning, and basic resident care that persist across multiple surveys from 2022 through 2025, though all deficiencies have correction dates indicating the facility addresses problems when cited.
Mar 4, 2026Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 30, 2024Routine13
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Oct 4, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Sturgeon Bay Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 12 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Baumann, Troy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit nshorehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Cherry Cove Assisted Living and Memory Care 3
< 1 miAssisted Living · Sturgeon Bay, WI
Cherry Cove Assisted Living and Memory Care 1
< 1 miAssisted Living · Sturgeon Bay, WI
Door County Memorial Hospital Snf
1.0 miNursing Home · Sturgeon Bay, WI
Bayview Senior Care LLC
1.3 miAssisted Living · Sturgeon Bay, WI
Pine Crest Village
1.3 miAssisted Living · Sturgeon Bay, WI
Cardinal Ridge Res Care
1.5 miAssisted Living · Sturgeon Bay, WI