Storypoint Saline
Families consistently rate this highly — reviewers highlight high-quality, gourmet dining options. Schedule a visit to confirm the fit.
based on 212 Google reviews
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What this means for your family
StoryPoint Saline offers a beautiful environment with high-quality dining and active social programming that many families love. However, because multiple reviewers have raised concerns about staffing levels and communication, we strongly recommend asking for specific details on how they handle weekend staffing and how they manage resident transitions when care needs escalate.
Google Reviews
Google Reviews
212 reviews on Google“StoryPoint Saline is widely praised for its beautiful, clean facility, high-quality dining, and engaging activities. While many families report exceptional, compassionate care, a subset of reviewers has raised serious concerns regarding inconsistent staffing levels, communication lapses, and the facility's ability to manage complex care needs in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, gourmet dining options
- Clean, well-maintained, and inviting facility
- Engaging and diverse life enrichment activities
- Warm and welcoming staff interactions
Concerns
- Inconsistent staffing levels leading to slow response times (mentioned by 5 reviewers)
- Poor communication between management, staff, and families (mentioned by 3 reviewers)
- Inadequate training for managing aggressive behaviors in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 262 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your focus on gourmet dining, how do you accommodate residents who have specific dietary restrictions or need extra assistance during meal times?
- 2I noticed your team is active in responding to feedback online; what is your preferred process for keeping families updated on their loved one's daily well-being and any changes in their care?
- 3Given the intimate size of this 40-resident community, how do you ensure consistent staffing coverage throughout the day and night to keep response times prompt?
- 4What specific training or specialized support do your caregivers receive to help them manage residents who may experience moments of agitation or confusion?
- 5Could you walk me through the variety of life enrichment activities offered this week, and how you tailor those to residents with different levels of engagement?
- 6In the event of a medical concern or emergency, what is the protocol for notifying family members and coordinating with local medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“The caregiving at StoryPoint Saline became fantastic when Kristin Goetz took over 3 years ago and perhaps even better when she hired Tayler Babik as her assistant. If either of them had left to go somewhere else, while my dad was there, I would have moved him to wherever they went!”
“There were some aggressive residents in memory care and the staff lacked the training or knowledge on how to manage and redirect them. Then, I was told I had to move them out to Assisted Living because the aggressive resident's were in worse condition than mom and dad.”
“My experience with this facility was soul crushing. I placed a very sick friend here with the reassurance that he would be able to receive appropriate care. Instead, the care he received was neglectful.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident care, including staff misconduct (mocking a resident), improper medication administration, and failure to follow hygiene protocols. Additionally, there are recurring issues with facility maintenance, such as inadequate ventilation and incomplete meal and temperature documentation.
Aug 20, 2025Routine
Inadequate ventilation: The assisted living public restroom, laundry, room 61, and the salon lacked adequate and discernible air flow.
Medication administration errors: Resident A received Furosemide despite heart rate being below the required threshold (60 bpm) on multiple dates; Resident B's Ondansetron order lacked a documented reason or specific instructions for use.
Incomplete meal census documentation: Missing dinner counts on several dates in August 2025, and missing breakfast/all meal records on 8/17 and 8/18.
Improper dishwasher temperature monitoring: Staff failed to record required temperature checks on multiple dates in July 2025.
Jul 22, 2025Complaint
Staff failed to use hand hygiene or wear gloves when providing care to Resident A.
Jun 17, 2025Complaint
Resident A was left on the toilet for one hour.
Staff misconduct: An employee was observed on video making faces at a resident, banging the resident's shoes together, and previously throwing the resident's emotional support doll.
Ownership & Operations
Who Operates This Facility
Senior Living Ann Arbor, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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