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Public Google reviewers rate this highly and often mention warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 46 Google reviews
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Public Google reviewers rate Storypoint Oshtemo highly. Reviewers highlight: warm, attentive, and professional staff, beautiful, clean, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
StoryPoint Oshtemo (formerly Provision Living) is widely praised for its beautiful, well-maintained facility and a compassionate, attentive staff that makes residents feel like family. While the vast majority of reviews are glowing, one serious report of neglect and hygiene issues in the memory care unit serves as a critical outlier that families should investigate during their visit.
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Distribution · 48 analyzed
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Key Review Excerpts
“The overall care at Provision Living at Oshtemo was outstanding. The office staff, as well as the aides who looked after the residents displayed the upmost sincere care and patience.”
“My mother moved into Story Point Oshtemo over 3 years ago and she and I have been very happy with the facility. They welcomed her cat and everyone seems to know Luna. The staff is very caring and constantly tries to get her engaged in the events they offer.”
“My mother couldn't be in better hands. Director Janna Ritter finds the balance between the care that is needed yet never wanted. She expresses herself as a professional while maintaining a down to earth persona.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the storage of hazardous items like knives and chemicals in memory care areas, as well as improper labeling of food items. There have also been historical issues regarding the maintenance of required health screening records and sanitation logs.
Improper storage in laundry areas: opened bags of briefs, metal chairs, walkers, and clothing boxes were stored in clean linen areas; craft and activity supplies were stored in the laundry processing area, posing cross-contamination risks.
Food safety violation: multiple food items in the employee lounge, memory care kitchenette, and main kitchen were unlabeled and lacked open dates, making it impossible to determine if they were safe for consumption.
Hazardous materials/safety risk: toxic chemicals were found in an unlocked cabinet in the memory care kitchenette and adjacent dining area; knives were found unsecured in the memory care kitchenette, posing a risk to residents with impaired cognition.
Record keeping error: no evidence of a meal census record (tracking residents, personnel, and visitors) was maintained for the preceding three-month period.
Sanitization error: no dishwasher sanitization records were maintained, making it impossible to verify if multi-use utensils were properly cleaned and protected from contamination.
Resident health record error: one resident file contained a tuberculosis screening performed outside the required 12-month window prior to admission.
Food safety violation: various food items (including milk, juice, and meats) in kitchen refrigerators and the employee lounge were unlabeled and undated.
Employee health error: one employee file contained a tuberculosis screening performed after occupational exposure and outside the 10-day window from hire.
No deficiencies are reported in this inspection record.
Aeg Oshtemo Opco LLC
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MI LARA — View Official Record
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